Usman Aslam

IT Support Engineer with 4+ years of experience providing Level 1 and Level 2 technical support in fast-paced environments. Skilled in troubleshooting Windows systems, Microsoft 365 applications (Outlook, Teams, OneDrive), and managing users in cloud platforms like Google Workspace. Hands-on experience in Active Directory including user account management, access control, and login issue resolution.

Strong ability to provide onsite and remote support while ensuring minimal downtime and high user satisfaction.

IT Support / System Support Engineer at Liberty Mills Limited (2021-11 – Present)

• Provided Level 1/2 technical support to internal users across departments
• Troubleshot Windows OS and internal application issues
• Supported Microsoft 365 (Outlook, Teams) for end-users
• Managed users and access in Google Workspace Admin Console
• Assisted with login, account access, and user-related issues
• Coordinated with teams to resolve technical issues efficiently
• Maintained system reports and documentation

IT Support Engineer at NIKUD Research Hospital (2017-08 – 2021-10)

• Delivered onsite and remote IT support for desktops, laptops, and printers
• Installed and configured Windows OS and Microsoft 365 applications
• Managed Active Directory (user accounts, password resets, access control)
• Troubleshot login and authentication issues
• Resolved hardware, software, and network issues (WiFi, DNS, DHCP)
• Responded to support tickets and ensured timely resolution
• Maintained IT inventory and supported device provisioning
• Provided reliable IT support to staff for daily operations

Dot Net Developer at Web Stings (2017-01 – 2019-02)

• Developed and supported business applications
• Assisted users with application-related troubleshooting
• Collaborated with teams to improve system functionality

BS in Computer Science – Dadabhoy University (2016-01 – 2020-12)

Diploma of Associate Engineer in Electronics – Ali Garh Institute of Technology (2010-01 – 2013-12)