Business Support Officer - Ufone – PTCL Group - GRW
(2025-11)
Business Support Officer – Sales Operations & Channel Management
- Managed end-to-end sales channel support across the assigned territory, ensuring seamless coordination between field teams, franchisees, regional management, and Head Office.
- Developed and maintained sales performance reports and business dashboards to track results, identify performance gaps, and support data-driven decisions.
- Facilitated the complete franchise agreement lifecycle, including documentation, renewals, amendments, and coordination with relevant Head Office stakeholders.
- Oversaw franchise closure formalities and coordinated security deposit recovery, ensuring accurate documentation and timely processing of refund cases.
- Partnered with regional and Head Office teams to resolve operational bottlenecks, address business partner concerns, and facilitate credit related requirements.
- Coordination closely with engineering teams to track network expansion and optimization initiatives, escalating coverage and service related issues for timely resolution.
- Served as a key communication link between the sales force and franchise network for the implementation of new commercial, marketing, and sales initiatives.
- Supported retailer network expansion by evaluating outlet performance, identifying growth opportunities, and coordinating corrective actions for underperforming retailers.
- Contributed to the expansion of the MNP retail base by strengthening retailer coverage and supporting initiatives aimed at increasing active and productive retailers.
- Monitored primary and secondary sales performance at franchise level and highlighted underperforming outlets and territories for focused business improvement.
- Supported sales teams in improving retailer productivity and market coverage, with emphasis on increasing unique active retailers and reducing invalid requests.
- Coordinated sales campaigns, field activities, and territory initiatives to enhance channel engagement and support achievement of commercial targets.
- Utilized CRM systems, RNR, CSP portals, and MS Office for sales reporting, operational coordination, data management, and business administration.
Executive-Business Development - Faisal Engineering Services
(2022-05 - 2025-09)
Dedicated Executive Business Development Manager of Sales with expertise in KSB Pump products, Henkel Loctite adhesives, and MBT bearings. Experienced in driving sales growth and managing client relationships to meet and exceed revenue targets. Skilled in optimizing operational processes and enhancing team performance. Committed to excellent customer service and ensuring timely product deliveries to meet industrial client needs.
- Successfully sold pump parts, Loctite adhesives, and MBT bearings within the industrial market, providing tailored solutions to diverse client requirements.
- Built and maintained strong client relationships by addressing technical requirements and delivering reliable product support.
- Drove consistent sales growth through targeted strategies, technical expertise, and a comprehensive understanding of client applications.
Intern Sales Engineer - KSB Pump Company Ltd - Lahore
(2022-01 - 2022-04)
In my role at KSB Pump Company, I gained hands-on experience in changing pump and motor bearings, as well as replacing pump parts & mechanical seals.
- Gained hands-on experience in identifying pump and motor parts, including bearings and mechanical components.
- Assisted in replacing critical pump parts, such as mechanical seals, to ensure optimal performance and reliability.
- Supported the sales engineering team with technical insights on pump specifications and maintenance requirements.
Trainee Plant Engineer - Engro Polymer Chemical Ltd - Karachi
(2024-01 - 2024-02)
- Assisted in the supervision and monitoring of on-site activities, ensuring compliance with safety protocols and engineering standards.
- Supported senior engineers in the installation, testing, and commissioning of plant equipment and systems.
- Participated in routine maintenance checks and troubleshooting, contributing to the smooth operation of the chemical plant.
- Assisted in the preparation of technical reports and documentation, providing accurate records of site activities and equipment performance.
- Collaborated with the project team to ensure timely completion of tasks, maintaining effective communication across departments.
- Gained hands-on experience in process optimization and equipment reliability, enhancing overall plant efficiency.
