Usman Kamran

Customer Success & Support Specialist with experience supporting customers by phone, email, and chat, resolving inquiries and maintaining accurate CRM records. Skilled in active listening, clear communication, and problem solving, with a track record of understanding customer needs and helping them succeed in fast-paced environments. Comfortable balancing customer support and sales-related conversations while keeping every interaction positive and efficient.

Customer Support Specialist

(2026-02 - 2026-07)

Phone, Email & Chat Support

• Supported customers across phone, email, and chat channels, addressing inquiries and resolving issues in a timely and professional manner.
• Logged and updated customer information in Zoho CRM and other CRM platforms to keep records accurate and organized.
• Balanced customer support responsibilities with sales conversations, identifying customer needs and offering relevant solutions.
• Maintained a calm, professional tone across all channels to keep customer interactions positive and efficient.

Customer Success & Sales Specialist (Outbound Sales) - Lahore

(2025-06 - 2025-10)

• Communicated with prospective customers through outbound calls, understanding their needs and explaining products and services clearly.
• Handled customer questions and objections professionally, maintaining a positive experience throughout each interaction.
• Logged call outcomes and customer information accurately to support tracking and follow-up.
• Built rapport with customers in a fast-paced, target-driven environment, strengthening communication and relationship-building skills.

FSc Pre-Medical - Pre-Medical - Government Graduate College of Science, Lahore

Matriculation (Science) - Science - Al Noor School System and Science Academy, Lahore