Usman Khan

IT and Product Operations professional with experience in remote and field technical support. Skilled in hardware/software troubleshooting, network diagnostics, and managing digital systems like kiosks and signage. Focused on delivering stable operations, quick issue resolution, and reliable service across enterprise environments.

• Provide remote and on-site technical support for enterprise IT systems, including kiosks, digital signage, and touch-based devices.

• Perform hardware and software troubleshooting, ensuring timely resolution of system issues and minimal downtime.

• Manage network connectivity diagnostics and support infrastructure stability across multiple client environments.

• Coordinate with cross-functional teams and vendors for issue escalation, resolution, and system maintenance.

• Support deployment, configuration, and monitoring of digital display systems in live production environments.

• Ensure operational continuity by proactively identifying and resolving recurring technical issues.