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Dedicated and enthusiastic professional with the ability to work independently and as part of a team. Committed to achieving organizational goals through dedication, adaptability, and continuous improvement.
Customer Service Representative at Mindbridge Pvt. Ltd. (2022-01 – 2024-12)
Worked as a Customer Service Representative (CSR) at Mindbridge Pvt. Ltd., where I provided customer support across multiple campaigns i.e Telenor(inbound) Din properties, Shaukat khanum and Phillip Moris (Zyn). My role involved handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.
Working in diverse domains enhanced my adaptability, multitasking abilities, and capacity to perform efficiently in a fast-paced environment while consistently meeting organizational objectives and service standards.
Internship (Monitoring, Reporting, script writing, news writing) at Hum News (2022-01 – 2022-03)
MS/MPHILL in Mass Communication – LAHORE COLLEGE FOR WOMEN UNIVERSITY (2022-01 – 2026-12)
Bachelor in Communication Studies – Govt Queen Marry Graduate College Lahore (2018-01 – 2022-12)
Intermediate in Arts – Govt Queen Marry Graduate College Lahore (2016-01 – 2018-12)
Matriculation – Govt Queen Marry Graduate College Lahore (2016-12)
