Uzma Usman

This is uzma usman , married working as a Assistant Manager in Liaquat national Hospital, seek better opportunity to utilize my qualification and experience in the field of administration and management .

As a Assistant Lab manager :

• Plans, directs, and supervises the laboratory and staff to ensure that patients’ laboratory needs are effectively met.
• Establishes, implements, and monitors policies, procedures, standards, and objectives for the provision of services and coordinates with other departments to provide maximum level of services to patients and hospital staff.

• Establishes, implements, and monitors short and long term goals for the department which are in line with organizational plans, mission, vision, and values

• Establishes, implements, and monitors staffing adequacies and development programs to adjust as needed.

• Oversees/recommends promotions, demotions, transfers, and succession planning.

• Delegates assignments and tasks as is required to guarantee accuracy and promptness of patient testing and efficient laboratory operations.

• Responsible and perform quality control auditing and documentation functions in preparation for successful ISO 9001:2015 certification for all lab departments.

• Responsible to facilitate and coordinate audit requirement of Sindh Health Commission for all department of Pathology .

• Served as a Point of contact regarding quality objectives , procedures and concerns.

• Assess and monitor product quality to ensure compliance with customer expectations.

• Establishes, implements, and monitors annual budget for department. Not only prepares all sections for CAP inspections but participate in CAP program of being an inspector for another facility.

• Sets and monitors Standards of Excellence for customer service for the department.

• Work Collaboratively with department managers , supervisors and coordinator to provide assistance for overall management of outreach lab.

• Assure effective intra and inter departmental communication, and make sure that issues & complaints are effectively resolved and follow ups occurred.
• Follow all safety regulations and operates according to good work practice . Report and document unsafe acts, conditions, accidents or injuries .

• Assist in design promotional material and correspondence for marketing purpose.

• Acts as adviser and liaison for any other laboratory testing done within the system.

• Attends and participates in management and committee meetings.

As a Lecturer : Faculty member of School of Diagnostic laboratories Sciences, taking

Lectures of Microbiology and Laboratory management subjects for last 10 year

Mphil in Quality Management