Vardah Iram

Highly experienced and professional Executive Secretary equipped with exceptional ability to facilitate C-level executives & diplomats in all aspects of internal & external communications, strong sense of responsibility with comprehensive administrative knowledge to achieve maximum operational impacts with can do attitude, maintaining high level of confidentiality, conserve time and boost efficiency. Independently organized multiple projects & events.

Executive Secretary & Manager – Special Projects to MD - Retail & E-Commerce Firm

(2024-07)

• Manage MD's calendar, appointments and meetings.
• Prepare executive summaries, presentations and reports.
• Handle correspondence and official documentation with discretion and professionalism.
• Assist in managing financial reports, maintaining accuracy and attention to detail.
• Maintain organized filing systems (both digital & physical) to support easy retrieval and data management.
• Provide executive support for projects, including conducting research and analyzing data.
• Act as a liaison between executive leadership and stakeholders, especially trade bodies and public sector organizations to facilitate smooth communication and collaboration.
• Oversee day-to-day business functions, optimizing operational efficiencies and ensure smooth coordination across teams.
• Make recommendations to enhance organizational productivity in order to achieve key business objectives.
• Follow up on action points from meetings and communications to ensure timely execution and accountability.
• Arrange travel, accommodations & itineraries to ensure seamless & efficient logistics.

Executive Assistant to CEO & COO - TPL Trakker Pakistan & Trakker Middle East (UAE)

(2023-01 - 2023-04)

• Perform Secretarial functions for CEO & COO to assist in maintaining executive's agenda, planning appointments, meetings & conference calls.
• Conduct research, gather information and assist in day-to-day assignments.
• Handle incoming & outgoing communications, including phone calls, letters & emails.
• Maintain filing systems and ensure all documents are organized and easily accessible.
• Perform basic bookkeeping tasks to maintain confidentiality of sensitive information.
• Manage government letters & legal documents in coordination with group legal team by keeping proper record.

Executive Secretary to HOM & MD - Foreign Mission of Middle East Country in Karachi - Karachi, Pakistan

(2019-12 - 2022-03)

• Provide executive and administrative support to Head of the Mission and MD.
• Screen phone calls and redirect them when appropriate.
• Draft letters, required official notices and email correspondence.
• Schedule meetings and appointments, manage calendar for meetings/events and prepare agenda.
• Professionally greet and receive guests and clients, attend meetings and keep minutes.
• Handle correspondence with diplomatic missions, CM Office, Governor House, MOFA and other Government Offices.
• Maintain electronic and paper records ensuring information is organized and easily accessible.
• Arrange domestic and international travel and accommodations.
• Assist in event arrangements, media related work, translation and other assigned responsibilities.

Secretarial & Administration Officer - Dolmen Group - Karachi, Pakistan

(2015-04 - 2019-09)

• Provide secretarial support to Director Security & Administration, CM of Dolmen Mall and (SEVP) to prepare his various types of letters and notices as required.
• Make appointments & prepare calendars in outlook for the regulation of boss's planner, make presentations for meeting with senior management.
• Draft letters as directed by senior management and further dispatch to concern.
• Prepare purchase requisition & monthly invoices of venders, handle general filing system.
• Working with vendors to ensure adequate levels of necessary supplies at all times.
• Oversee the administration of DMC location, supervise housekeeping & kitchen staff.

Customer Support Executive - Dealtoday.pk - Karachi, Pakistan

(2013 - 2014)

• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• Resolve product or service problems by clarifying the customer's complaint.
• Determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains customer records by updating account information.
• Resolve customer complaints via phone, email & other social mediums

Senior Instructor, Co-Administrator & Curriculum Designer - The English Times

(2011 - 2012)

Senior English Language Teacher - Pakistan College of Art & Textile

(2009 - 2011)

English Language Teacher - Language Expertise Center

(2008 - 2009)

Lead Strategist - Planning & Operations (Volunteer Work) - Arabic Language Institute of Lahore

(2025-04)

• Develop and align strategies: Create comprehensive strategies that directly support the Institute's overall goals.
• Communicate and evaluate: Clearly relay strategic objectives to teams, ensure resource availability and assess the effectiveness of strategies and operations.
• Bridge vision and execution: Translate strategic vision into actionable plans that drive organizational success.

Social Media Manager, Content Writer & Graphic Designer (Freelance Work) - UK & UAE Based Businesses

(2024-04)

• Liaise with clients to understand project requirements, manage and complete work on time for multiple content writing projects.
• Create and implement comprehensive social media strategies for company's social media presence aligned with business goals.
• Write engaging content for LinkedIn, Instagram and official websites.
• Revise content whenever customers or clients request changes.
• Provide digital illustration services that are tailored to serve high-caliber visual solutions artwork for social media, eye-catching logos, professional certificates for educational institutions, corporate training, recognition awards and customizable templates that offer to different themes and occasions.

Masters - International Relations - University of Karachi (2015 - 2017)

Bachelors - Political Science - University of Karachi (2009 - 2011)

Intermediate - Civics, Education & Urdu Adv.

• Board of Intermediate, Karachi (2006 - 2008)

Matriculation - Science - Sindh Board of Secondary Education, Karachi (2002 - 2004)