Wajeeh Shahzad

Detail-oriented and versatile Software Engineer with strong hands-on experience in backend development (Python/Django) and customer service quality assurance. Proficient in developing robust APIs, optimizing databases, and integrating third-party services within e-commerce platforms. Currently leveraging communication analysis and monitoring skills in a call center environment to ensure service excellence.

Adept at cross-functional collaboration, problem-solving, and delivering high-performance systems.

Customer Services Associate - Call Monitoring Unit - Touchstone Communications - Islamabad

(2025-06)

• Monitor and assess inbound and outbound calls to ensure adherence to company policies and quality standards.
• Provide constructive feedback and reporting to improve overall customer satisfaction and agent performance.
• Collaborate with team leads to maintain compliance and training standards across service operations.
• Utilize analytical tools and internal systems to track trends and contribute to quality improvement initiatives.

Backend Developer Intern - Gingko Retail - Lahore

(2025-01 - 2025-05)

• Developed RESTful APIs using Django, enabling real-time e-commerce operations including inventory and order management.
• Optimized backend performance with efficient SQL queries and relational schema design (MySQL).
• Supported Shopify integration for seamless transaction workflows and real-time updates.
• Implemented secure data validation and error handling mechanisms for production-level stability.
• Strengthened backend logic and scalability while solving 20+ LeetCode problems to sharpen algorithmic thinking.

Bachelor of Science - Software Engineering - City University of Science and IT (2020 - 2024)

Intermediate - Pre Engineering - Peshawar Model Degree College (2018 - 2020)

Matriculation - Saint Mary's High School (2018)