Wajid Rahim

Results-driven Account Manager with extensive experience in client relationship management, sales order processing, and business development. Proven expertise in managing key accounts, resolving client concerns, and driving revenue growth. Skilled in negotiation, cross-functional collaboration, and process optimization to improve customer satisfaction and operational efficiency. Adept at leveraging ERP and CRM tools to streamline sales and account management processes.

Venture Capitalist and Analyst at Self Employed (2019-01 – Present)

• Analyzing historical data to identify areas of improvement or growth opportunities.
• Identifying risks associated with investments by conducting thorough due diligence investigations.
• Developing financial analysis reports
• Evaluating financial and operational performance to determine possible remedies.

Senior Executive, Account Management at Yunus Fan Dubai Warehouse (2014-11 – 2019-12)

• Managed key accounts, ensuring seamless communication and high client satisfaction.
• Handled sales order management using ERP and CRM systems (Siebel) to track orders, contracts, and customer interactions.
• Owned contract renewals and negotiations to retain existing customers and drive revenue.
• Resolved client concerns efficiently, escalating issues to senior management when necessary.
• Worked closely with project teams to track progress and identify potential challenges before they impacted delivery.
• Developed strategies for cross-selling and upselling, leading to increased sales from existing clients.
• Gathered and analyzed client feedback to enhance service quality and product offerings.

Senior Executive, Account Management at Du-Telecom (2010-05 – 2014-10)

• Managed key accounts, ensuring seamless communication and high client satisfaction.
• Handled sales order management using ERP and CRM systems (Siebel) to track orders, contracts, and customer interactions.
• Owned contract renewals and negotiations to retain existing customers and drive revenue.
• Resolved client concerns efficiently, escalating issues to senior management when necessary.
• Worked closely with project teams to track progress and identify potential challenges before they impacted delivery.
• Developed strategies for cross-selling and upselling, leading to increased sales from existing clients.
• Gathered and analyzed client feedback to enhance service quality and product offerings.

Personal Financial Advisor at Barclays Bank Dubai (2008-05 – 2010-10)

• Managed key accounts, ensuring seamless communication and high client satisfaction.
• Handled sales order management using ERP and CRM systems (Siebel) to track orders, contracts, and customer interactions.
• Owned contract renewals and negotiations to retain existing customers and drive revenue.
• Resolved client concerns efficiently, escalating issues to senior management when necessary.
• Worked closely with project teams to track progress and identify potential challenges before they impacted delivery.
• Developed strategies for cross-selling and upselling, leading to increased sales from existing clients.
• Gathered and analyzed client feedback to enhance service quality and product offerings.

Account Manager/Senior Merchandiser (Knitwear Garments) at Textile Buying Houses (SRS, Peach Tree and Indus Apparel) + Masood Textiles, Ammar Textiles (1994-09 – 2006-01)

• Managed accounts for global apparel brands, including Nike, Gap, Levi's, DKNY, Sketchers and many more
• Led a team of merchandisers to meet sales targets and ensure timely order fulfillment.
• Conducted pricing and costing analysis for new designs, ensuring profitability.
• Coordinated with production teams to align deliveries with client expectations.
• Oversaw pre-production approvals, ensuring compliance with buyer requirements.
• Maintained consistent online communication with buyers for order tracking and updates.

Post Graduate Diploma in Computer Science – Quaid-e-Azam University, Islamabad

B.Com – Punjab University

Intermediate in Commerce Group

Matric in Science