Waleed Saghir

Dedicated Customer Service Representative with good communication skills and hands-on knowledge of computer and Microsoft Office tools. Experienced in handling customer queries, data entry, and documentation. Able to provide quality customer service, handle records, and work effectively in a team environment.

Customer Service Representative at SMC Call Hub (2024-09 – 2024-12)

• Responded to customer calls and messages.
• Managed inbound and outbound customer calls.
• Helped customers with general queries and service requests.
• Met daily performance and service targets.

Intermediate – READ FOUNDATION COLLEGE, CITY BAGH, AJK (2022 – 2024)

Matriculation – CHINAR IDEAL ACADEMY, BAGH, AJK (2020 – 2022)