Wan-Hsien Hu

Academic researcher with expertise in Conservation of Resources (COR) theory, psychological empowerment, psychological safety, professional commitment, and customer orientation in hospitality industry settings. Conducted empirical research using PLS-SEM methodology with hotel employees in China.

Research Scholar - Sanming University - Sanming, Fujian, China

Conducted research on psychological empowerment, psychological safety, professional commitment, and customer orientation among frontline hotel employees.

• Designed and executed two-wave data collection methodology to reduce common method variance
• Analyzed data using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4
• Tested mediation and moderation hypotheses using bootstrapping techniques with 5,000 resamples
• Achieved R² of 0.574 for customer orientation outcomes with 189 valid respondents

Affiliation - School of Economics and Management - Sanming University