Waqas Jutt

Software Engineering graduate with 6 months of call center customer support experience. Strong communication, CRM, and computer skills, with basic knowledge of Medical Billing, RCM, ICD-10, CPT, HIPAA, ERA, and EOB, and a strong willingness to learn and grow in the medical billing field.

Customer Support Representative

(2026-01 - 2026-06)

• Handled inbound and outbound customer calls professionally.
• Assisted customers with account-related queries and order issues.
• Resolved customer complaints while maintaining a high level of customer satisfaction.
• Verified customer information according to company policies.

Computer Operator / Office Assistant

(2025)

• Prepared reports and documents using MS Word and MS Excel.
• Managed data entry and maintained accurate digital records.
• Updated and organized customer information in company databases.

Bachelor of Science in Software Engineering - Software Engineering - Arid University Rawalpindi

Pre Engineering - Pre Engineering - Govt Post Graduate College, Sahiwal (2021 - 2022)

Computer Sciences - Computer Sciences - Govt comprehensive School, Sahiwal (2019 - 2020)