Waqas Uddin
IT Resident Engineer
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About
Experienced IT System and Network Administrator with 10+ years of hands-on experience in IT support, hardware/software installation, network management, and user support. Adept at troubleshooting, providing technical assistance, and maintaining system uptime in diverse environments.
Experience
IT Resident Engineer at Inbox Pvt Ltd (2025 – Present)
- Provide technical support to users
- Fix hardware, software, and network problems
- Install and configure IT systems
- Monitor servers and network performance
- Handle IT support tickets and incidents
- Perform system maintenance and updates
- Coordinate with client and vendor teams
- Maintain documentation and reports
- Ensure systems are secure and working properly
- Support new IT projects and deployments
- Troubleshoot issues quickly to reduce downtime
- Assist users with technical problems and guidance
- Resolved software, hardware, and networking issues.
IT System & Network Administrator at Caregenix Solutions (2023 – 2025)
- Manage servers, computers, and networks
- Install and configure hardware and software
- Monitor system and network performance
- Troubleshoot technical and network issues
- Manage user accounts and passwords
- Maintain data backup and recovery systems
- Ensure network and system security
- Update systems, software, and antivirus
- Configure routers, switches, and Wi-Fi
- Support users with IT problems
- Maintain IT documentation and reports
- Ensure smooth daily IT operations
IT Support Engineer at Megatech Trackers Pvt Ltd (2022 – 2023)
- Resolved software, hardware, and networking issues.
- Installed and configured operating systems and applications.
- Supported day-to-day IT operations across departments.
Support Engineer at Artistic Milliners (2021 – 2022)
- Provided desktop and network support.
- Maintained and repaired computer systems and peripherals.
IT Officer at The Smart School – Sir Syed Ahmed Khan Campus (2018 – 2021)
- Managed school IT labs and user support systems.
- Installed and maintained computer hardware and software.
Coordinator (Academic Dept.) at Aptech (2016 – 2018)
- Coordinated academic schedules and supported IT lab maintenance.
IT Support Engineer at Media Prime Solution (2015 – 2016)
- Delivered desktop support and network troubleshooting services.
IT Instructor at Lingo Institute & Muslims Computer Collegiate (2009 – 2015)
- Taught hardware, software, and networking fundamentals.
IT Instructor at Saa-e-Ban Institute (2008 – 2009)
- Conducted training in computer applications and basic networking.
Education
Bachelor of Commerce (B.Com) – Premier College, Karachi (2013)
Intermediate in Commerce – Karachi Board (2009)
Matriculation in Computer Science – Karachi Board (2006)
