Waseem Haider

Analytical and detail-oriented Telecommunications Engineering graduate tracking a permanent career path as an Associate Engineer or Network Operations Center (NOC) Engineer. Possesses a structured theoretical understanding of modern network architectures, signal transmissions, and real-time database management systems. Proven capacity to absorb operational workflows efficiently, manage rigorous customer-facing technical verification documentation, and support fieldwork tasks.

Highly adaptable to monitoring frameworks, dedicated to proactive troubleshooting practices, and physically ready for operational deployment.

Customer Support & Technical Verification Specialist at Citizen Contact Center

1.5 Years Duration

• Supervised structured client communications, securing precise cross-verification metrics and maintaining high service standards.
• Audited database logs systematically to verify user credentials and ensure alignment with operational system metrics.
• Logged anomalous service behaviors or technical deviations, seamlessly routing tickets to backend engineering departments.

Customer Support Representative / Verification Agent at MindBridge Pvt. Ltd (2024-10 – 2025-03)

• Served as a dedicated data verification agent, authenticating structural compliance profiles.
• Evaluated discrepancies between legitimate and duplicate inventory models across diverse vendor nodes.
• Navigated technical product archives across explicit categories to optimize item catalog synchronization data.

Bachelor of Engineering in Telecommunications – Gomal University, Dera Ismail Khan (2020 – 2024)

FSc. Non-Medical in Higher Secondary Certificate – Govt. Graduate College, Garh Maharaja (2018 – 2020)