Waseem Jafri

I am a dedicated Customer Support Specialist with experience in handling customer inquiries, resolving issues, and providing exceptional service across multiple channels. I am skilled in managing support tickets, maintaining client records, and ensuring timely resolutions. My goal is to enhance customer satisfaction through effective communication, problem-solving, and a proactive approach to support.

Always eager to improve, I continuously seek new ways to build strong relationships and provide the best possible customer experience.

CUSTOMER SUPPORT SPECIALIST - Eccentric Professionals Ltd.

(2022-10 - 2025-12)

IT Hardware

• Primary respondent to customer queries
• Maintain Zendesk Ticket records to meet monthly targets
• Resolve customer queries and complain in timely manner
• Update excel sheet to gather client's data for our records.
• Maintain monthly reviews targets on Trust Pilot

CUSTOMER SUPPORT SPECIALIST - Digital Billing Services

(2022-01 - 2022-08)

• Responder to customer's and prospect and Queries via
• Inbound calls and emails.
• Complete assigned Zen desk tickets
• Update CRM of each ticket
• Gathering data and notes of clients
• First contact Resolution
• Sales calls to prospects

Debt Collector - THE INSOLVENCY GROUP

(2021-01 - 2022-01)

• First responder to customer's queries via calls and emails.
• Call & email query resolution Inter-Departmental coordination building and support Contacting creditors on behalf of clients.
• Managing Info email inbox of company
• Admin control and financial assessment of the client.
• Income & Expenditure reviews of client on monthly & annual basis.

Bachelor of Commerce - B.COM - UNIVERSITY OF PUNJAB (2017 - 2019)