Wasiq Shah

Motivated and adaptable professional with over 3+ years of combined experience in customer service, sales, and project support roles. Skilled in handling customer queries, managing sales operations, assisting clients, and supporting rollout activities for large corporate projects. Strong communication skills, a quick learner, and committed to delivering high-quality results in fast-paced environments.

Rollout Agent–UnileverDDOProject - Techlogix

• Conduct on-site visits to distribution and support rollout activities.
• Install/configure project devices and guide distribution staff on basic usage.
• Collect and submit accurate field data through reporting tools.
• Coordinate with supervisors to resolve operational or technical issues.
• Ensure rollout compliance and help vendors adopt the system effectively.

Sales Executive - Luks Furniture

• Assisted customers in selecting furniture items according to their needs.
• Maintained product displays and contributed to achieving monthly sales targets.
• Handled customer inquiries and ensured excellent service.

Customer Service Representative (CSR) - Zellbury

• Responded to customer queries regarding products and orders.
• Provided support in-store and ensured a positive customer experience.
• Assisted in managing complaints, returns, and product information.

Salesman - Motorcycle Spare Parts Shop

• Managed counter sales, inventory, and customer dealing.
• Guided customers regarding motorcycle spare parts and suitable replacements.
• Maintained stock records and daily sales updates.

Customer Service Representative (CSR) - Call Center

• Handled inbound and outbound customer calls professionally.
• Provided product information, resolved queries, and maintained customer satisfaction.
• Achieved performance targets related to call handling and service quality.

Bachelor of Education - B.Ed - Haripur University (2019 - 2023)

FSc - Computer Science (2018 - 2018)

Matric - Computer Science (2016 - 2016)