Xaain Rabya

Results-driven professional with experience in banking services and global logistics sales support. Skilled in CRM, client retention, and business reporting. Committed to delivering measurable impact in customer-facing and commercial roles.

Service Ambassador - Alfalah Bank

(2019-05 - 2021-01)

• Delivered front-line banking services at Alfalah Bank, ensuring high-quality customer experience and issue resolution
• Acted as primary service ambassador, handling client queries and supporting branch operational efficiency
• Built strong client relationships, contributing to customer satisfaction and loyalty across service touchpoints

Sales Support Officer - DHL Global Forwarding

(2016-06 - 2018-09)

• Prepared rate proposals, quotations, and contracts to support DHL Global Forwarding's sales pipeline growth
• Conducted sales analysis and revenue reporting to drive data-informed commercial decisions
• Supported customer retention and lead identification efforts using CRM tools and structured business reporting

BBA (Hons) - Marketing - Army Public College of Management Sciences (APCOMS) (2016)

Intermediate - F.Sc Pre-Medical - HITEC College (2011)

Matriculation - HITEC School (2009)