Team Leader
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Experienced team leader with a proven track record in customer relationship management, performance monitoring, and business analysis. Successfully managed and optimized team workflows, ensuring timely resolution of customer complaints and service issues while maintaining KPI performance indicators (KPIs) such as MTTR and MTTP. Demonstrated expertise in handling order processing, verification, and churn control, as well as managing cable restoration and email-based interactions through CA portal systems.
Adept at fostering positive employee relationships, improving team efficiency, and delivering exceptional customer support. Career focus includes leveraging leadership skills to drive operational excellence and enhance customer satisfaction.
Team Leader - PTCL Hyderabad Pakistan - Hyderabad, Pakistan
(2014-03 - 2025-07)
I was appointed in PTCL (Customer Premises Equipment Installer) in 14 march 2014. I Completed Different Tasks in Field and after that in appreciation of my Good Work. My Superiors appointed me as Team Leader. After that I took care of Assistant Manager Post of Latifabad Exchange Hyderabad for One Year. I m worked Order Processing, Verification, Service Provide to Customers, Churned Control Customers. I looked after Customer complaints , Cable Cutting, Cable Restore, NTT Generate by Emails.
Certificate of Matriculation - Al Falah Hyderabad Sindh
Certificate Of Higher Education - Hyderabad Sindh
