Patient Coordinator - Chughtai Lab Head Office Lahore - Lahore, Pakistan
(2020-06)
Patient Coordinator serves as a liaison between patients and healthcare professionals. Provide educational information to patients regarding Home sampling, procedures, medications and follow up visits. Patient Coordinator has strong organization and communication skills and is able to coordinate and track a variety of details to provide a seamless patient experience.
- Patient Coordinator assesses client needs and schedules appointments accordingly; maintains a full schedule and effective patient flow; and makes visits confirmation and recall reminders
- Works through the Scheduler Grid to pre-register and schedule patients (inbound & outbound calls) and Uses customer service principles and techniques to deal with patients calmly and pleasantly
- Reschedules and cancels appointments as needed
- Other duties as assigned Manage Home Sampling, Manage Home Care, Manage Complaints, Manage Inquiry, Manage Call Dispositions, Manage Delay Report, Manage Repeat Samples
Executive Event Manager - Shahdab Marquee & Catering Pvt ltd
(2019-03 - 2020-04)
- Liaise with clients to find out their exact event requirements
- Produce detailed proposals for events (including timelines, venues, suppliers, legal obligations, staffing and budgets)
- Research venues, suppliers and contractors, then negotiate prices and hire
- Manage and coordinate suppliers and all event logistics (for example, venue, catering, travel)
- Liaise with sales and marketing teams to publicise and promote the event
- Manage all pre-event planning, organizing guest speakers and delegate packs
- Coordinate suppliers, handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly and to budget
- Manage a team of staff, giving full briefings
- Organize facilities for car parking, traffic control, security, first aid, hospitality and the media
Officer Parent Relations (Customer Support Services Officer) - Beaconhouse Group Corporate Head office Lahore - Lahore, Pakistan
(2015-05 - 2019-03)
- Ensure optimum call quality and achieve daily outbound calling targets
- Update parents feedback/concern accurately in the Parent Complaints portal in BEAMS
- Keep self-updated with relevant Beaconhouse related information to effectively manage parent query regarding Beaconhouse School System
- Based on training provided, be able to work effectively on the systems provided
- Ability to manage call talk time, while managing the call quality and customer call experience
- Ability to professionally manage irate parent/customer call
- Must professional qualities: positive attitude; goal oriented and a team player
- Ability to follow calling script guidelines and adjust communication pitch to be able to effectively engage with the parent/customer
- Maintain the admissions process with a portfolio of programmes in close liaison with all academic departments/ classes, applying agreed criteria to make admissions decisions consistent and fair
- Handle telephone and email enquiries from prospective students and their parents independently and in a timely and professional manner
- Greet Parents/ Students and provide information regarding admissions, entry tests and giving a campus round ensuring a further interest of the interested candidates for school
- Liaise with school's academic department and library for the entry tests schedule
- Process incoming applications for all degree programmes, checking qualifications, the validity of decisions and authenticity of results
- Maintain the student files, ensuring all documents are available
- Enter decisions and generate offers using a Student Record system on Beams
- Ensure onsite customer service queries and issues are resolved to an exceptional standard both promptly and efficiently
- Develop strong professional relationships with existing students and their Parents
- Provide the first point of contact for customers' building queries and liaise with the appropriate school team to ensure prompt resolution
- Answer and transfer internal and external telephone calls in line with service standards
- Undertake welcome calls regarding all matters related to the student's academics and well-being and direct calls as required
- Provide support for any school events/trips (local or international) as and when required
Administration Assistant - Lahore University of Management Sciences (LUMS) - Lahore, Pakistan
(2014-07 - 2014-10)
- Functioning as the communication hub for the office assuring that requests for information are handled promptly
- Managing the daily calendar for the HOD of department to include scheduling and monitoring appointments and assisting the all-other officials of the department
- Developing and maintaining effective working relationships with all other departmental faculty and other seniors, assuring that necessary information is provided on a timely basis
