Zahir Hamayun
Branch Operations Manager (OG-II)
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About
Experienced Banking and Finance Professional with 9+ years of progressive experience in banking operations, branch management, financial accounting, regulatory compliance, audit coordination, and team leadership. Proven ability to manage branch operations, improve operational efficiency, ensure compliance with banking regulations, and deliver exceptional customer service. Strong expertise in financial reporting, internal controls, risk management, and staff development.
Experience
Branch Operations Manager (OG-II) - National Bank of Pakistan (NBP)
(2026-03)
- Supervise cash operations, vault management, clearing, remittances, and account administration.
- Monitor branch operational risk and implement effective internal controls.
- Coordinate internal and external audits and resolve audit observations.
- Lead, train, and supervise branch operations staff to achieve operational excellence.
- Enhance customer satisfaction by ensuring efficient and timely banking services.
Chief Accounts Officer - Modern Engineering Services & General Order Supplier
(2023-03 - 2026-03)
- Managed the complete accounting cycle including General Ledger, AP, and AR.
- Prepared monthly, quarterly, and annual financial statements and management reports.
- Supervised payroll processing, taxation, and statutory compliance.
- Performed bank reconciliations, cash flow forecasting, and treasury management.
- Implemented financial controls and accounting procedures to improve efficiency.
- Led the accounts team and ensured compliance with accounting standards.
Branch Operations Manager (OG-I) - MCB Bank Ltd - Balakot Branch
(2021-07 - 2023-03)
- Managed complete branch operations and ensured operational efficiency.
- Supervised GL balancing, reconciliations, and end-of-day processing.
- Managed vault operations, cash custody, and security stationery.
- Authorized ATM cards, cheque books, and customer account services.
- Processed clearing, remittances, transfers, and branch settlements.
- Ensured compliance with SBP regulations and internal banking policies.
- Supervised branch staff and maintained high customer service standards.
Officiating Branch Operations Manager (OG-II) - MCB Bank Ltd - Baffa Doraha Branch
(2020-01 - 2021-05)
- Managed day-to-day branch operations.
- Controlled cash handling and vault activities.
- Supervised account opening and customer services.
- Ensured compliance with banking regulations.
- Prepared branch operational reports.
- Assisted in audit and compliance reviews.
- Supervised branch operational staff.
Officiating Branch Operations Manager - MCB Bank Ltd - Battal Branch
(2019-05 - 2020-01)
- Managed operational activities of the branch.
- Supervised cash and clearing operations.
- Coordinated customer account services.
- Maintained branch operational records.
- Supported branch audit activities.
- Assisted Branch Manager in daily operations.
General Banking Officer (OG-III) - MCB Bank Ltd - Battal Branch
(2017-08 - 2019-05)
- Managed customer account opening and maintenance.
- Processed cash deposits, withdrawals, and fund transfers.
- Assisted customers with banking products and services.
- Processed loan documentation and customer records.
- Ensured compliance with banking policies and procedures.
- Maintained accurate transaction records.
Education
Master of Commerce (M.Com) - Hazara University Mansehra (2015 - 2017)
Bachelor of Commerce (B.Com) - Hazara University Mansehra (2013 - 2014)
