Zai Sultan

Handled customer inquiries and complaints via phone, email, and chat. Provided accurate information and resolved customer issues efficiently. Maintained customer records and ensured high levels of customer satisfaction.

CSR - WORK CALL CENTER - GULBERG ISLAMABAD - Gulberg Islamabad, Pakistan

(2026-07-04)

• Handled customer inquiries and complaints via phone, email, and chat.
• Provided accurate information and resolved customer issues efficiently.
• Maintained customer records and ensured high levels of customer satisfaction.

CUSTOMER SERVICE/ SECURITY COORDINATOR - G4S - Sharjah, United Arab Emirates

(2014-02-02 - 2026-06-02)

Supervise American university of Sharjah-wide security operations, ensuring the safety of students, staff, and visitors.

• Provide excellent customer service to visitors, clients, and staff.
• Monitor security systems, CCTV cameras, and access control points.
• Respond to customer inquiries, complaints, and security-related concerns.
• Coordinate with security personnel to ensure safety and security procedures are followed.
• Prepare incident reports and maintain accurate records.
• Assist during emergencies, evacuations, and safety drills.
• Control visitor access and issue passes when required.
• Communicate effectively with management, customers, and security teams.
• Ensure compliance with company policies, safety regulations, and security standards.
• Support daily operations and help resolve customer and security issues promptly.

INTERNSHIP - NATIONAL BANK OF PAKISTAN - Rawalpindi, Pakistan

(2011-06-01 - 2011-09-01)

• Account Opening & Deposits
• Remittances & Bills
• Clearing
• Govt. Receipts & Payments

DATA ENTRY OPERATOR - NATIONAL INSTITUTE OF FACILITATION TECHNOLOGIES - Rawalpindi, Pakistan

(2012-02-23 - 2013-04-25)

Transcribed and maintained land record information in Urdu from scanned archival registers into electronic databases.

BACHELOR IN COMMERCE - Commerce - University of Punjab (2009-06-04 - 2011-08-15) Rawalpindi, Pakistan

Air passenger tariff & ticketing - Tourism & Hotel Management - Institute of tourism & Hotel Management (2009-07-15)

Advance diploma in information technology - Information Technology - Super Tech of Computer (2007-07-03)