Zain Awan

Detail-oriented professional with 2+ years of proven experience in customer support, data analysis, and lead generation. Skilled in MS Excel, QuickBooks, and Google Workspace. Ability to analyze data, handle customer queries, and support business operations. Seeking to contribute strong communication and problem-solving skills in a growth-focused organization.

Content & Support Officer at Noetic Technologies Pvt ltd (2026-02 – 2026-06)

• Analyzed daily product performance data for DCB & PSMS to identify trends.
• Conducted testing for digital products and documented results to improve overall product quality.
• Handled and escalated customer complaints, maintaining accurate records and ensuring timely resolution.
• Conducted market research to identify and qualify potential B2B leads.

Tele Sales Representative at Apex Lead Network (2022-08 – 2024-03)

• Provided inbound/outbound customer support to US-based clients via phone and email.
• Used clear English communication to resolve customer issues and maintain service quality.
• Maintained customer data and call logs.
• Recognized for strong customer service and problem-solving skills.

Intermediate in Commerce in I.Com – Islamabad Model College for Boys (2025)

Matriculation in Science – FBISE Intermediate & Secondary Education (2023)