Zain Khan

Adaptable and efficiency-oriented Front Desk Agent with over 3 years of combined experience in business and hospitality management. Influential communicator able to guide cohesive teams toward shared goals and advancement. Strategic thinker seeking a management role with a dynamic hotel team to apply a collaborative spirit and technical expertise to ongoing operational success.

Highlights

1. Quality assurance
2. Guest experiences
3. Public speaking
4. Maintenance & repairs
5. Staff development

1. Relationship building
2. Sales & marketing
3. Financial controls
4. Budgeting & inventory
5. Microsoft Office Suite

Adaptable and efficiency-oriented Front Desk Agent with over 3 years of combined experience in business and hospitality management. Influential communicator able to guide cohesive teams toward shared goals and advancement. Strategic thinker seeking a management role with a dynamic hotel team to apply a collaborative spirit and technical expertise to ongoing operational success.

Highlights

1. Quality assurance
2. Guest experiences
3. Public speaking
4. Maintenance & repairs
5. Staff development

1. Relationship building
2. Sales & marketing
3. Financial controls
4. Budgeting & inventory
5. Microsoft Office Suite

Front Desk Agent

5/1/2020 – Current

Monal Hotel

Islamabad ,Capital

1. Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements and provide information and assistance to all guests and visitors
2. Anticipate guests needs respond promptly and acknowledge all guests
3. Monitor and maintain cleanliness sanitation and organization of assigned work areas
4. Implemented high-impact sales and marketing initiatives resulting in increased occupancy and profitability
5. Meet with Supervisor to review daily assignments and priorities
6. Answer department telephone within specified amount of rings determined by property guidelines using correct greeting and telephone etiquette

bechlor degree in computer science