Zain Khan

Results-driven Key Accounts & Business Development Manager with 11 years of experience spearheading nationwide market expansion, securing high-value corporate SLAs, and driving multi-million-rupee revenue growth. Proven expertise in scaling operations across 41 cities and negotiating exclusive, large-scale contracts with global industry leaders, including Samsung, LG, Midea, and Xiaomi. Adept at building robust B2B and B2C vendor networks from the ground up, aligning operational logistics with aggressive sales strategies to capture market share and deliver sustainable profitability.

Business Development Manager at Oar Services Pvt. Ltd. (2022-01 – Present)

• Acted as the lead Key Account Manager for Allied Bank, directing a nationwide Midea AC corporate installation project that generated 2.9M in quarterly revenue.
• Negotiated and aggressively managed exclusive nationwide SLAs with top-tier corporate accounts (Samsung, LG, Kenwood, Xiaomi, Hisense) and Airlink Limited for appliances installations, after-sales support, and corporate premises maintenance.
• Scaled business operations across 41 cities by conducting on-ground market evaluations and building a decentralized vendor network from the ground up to ensure seamless service delivery.

Digital Sales Specialist at FMC (2019-01 – 2022-12)

• Acted as a key focal point coordinating between operations, sales, and customer service departments to ensure the smooth, timely delivery of products to a diverse market base.
• Managed stakeholder communication and service delivery via digital platforms, driving a 30-40% increase in engagement through CRM-driven data protocols.
• Developed and implemented support strategies to expand market reach and ensure accessibility for users across varying levels of digital literacy.

Strategic Coordination & Technical Liaison at Doob 3D Germany (2017-01 – 2019-12)

• Acted as the primary strategic liaison between local B2B clients and the Head Office (Düsseldorf), ensuring complete alignment on project requirements and commercial expectations.
• Facilitated and expanded relationships between private clients and international technical teams, maintaining rigorous professional communication and documentation structures.

Customer Support Officer at Telenor Pakistan (2015-01 – 2017-12)

• Handled complaints for high-revenue customers and ensured before committed timeline resolutions.
• Consistently maintained customer care call targets and managed daily email complaints.

MBA – UMT, LAHORE (2017-01 – 2019-12)

B.COM (IT) in IT – UMT, LAHORE (2014-01 – 2016-12)