Zainab .b

Worked on multiple telecom products and provided detailed consultation to clients. Years of experience: 2022-2026

Sales & Marketing Executive / Business Development at DialQORA Communication (2025-01 – 2026-12)

Worked on multiple telecom products and provided detailed consultation to clients. Years of experience: 2022-2026

• Managed end-to-end sales & marketing operations for Vicibox call center solutions, including client outreach, and deal closure.
• Independently generated qualified leads through research, cold outreach (LinkedIn, email, WhatsApp), and follow-ups.
• Engaged with potential clients to understand requirements, present solutions, and convert leads into sales.
• Handled social media marketing and online presence management to attract international clients and resellers.
• VICIdial / Vicibox Call Center Solutions: Provided complete setup, support, and customization for inbound/outbound call centers including campaign management and dialing systems.
• VOS3000 Switch: Sold and supported VoIP switch solutions used for international voice traffic routing, ensuring stable performance and client scalability.
• Sippy Softswitch: Managed sales and onboarding of cloud-based VoIP switching platform for carriers and telecom providers.
• Coinpay Up (Payment Solution): Managed sales and onboarding of cloud-based VoIP switching platform for carriers and telecom providers.
• Dialzilla Routes (Wholesale VoIP Routes): Handled sales of high-quality voice routes for call centers and VoIP businesses, ensuring best ASR/ACD performance.
• Managed client accounts and order processing, including activation, renewals, and service tracking.
• Maintained strong client relationships by providing ongoing support, issue resolution, and technical coordination.
• Monitored expiry dates of services and subscriptions, proactively informing clients for renewals to avoid service interruption.
• Worked closely with technical teams to ensure smooth deployment and customer satisfaction.

ESOL in English for Speakers of Other Languages – Brooklands College, UK (2018-01 – 2019-12)

Diploma in Fashion Designing – Brooklands College, UK (2019-01 – 2020-12)

Diploma in Health & Social Care – Brooklands College, UK (2020-01 – 2021-12)

GCSE in General Certificate of Secondary Education – Langley College, UK