Zeenat Fatima

Results-driven IT professional with a background in Quality Assurance, testing methodologies, and system validation. Experienced in identifying defects, improving processes, and supporting software quality across environments. Open to diverse IT roles where analytical thinking, problem-solving skills, and technical aptitude can add value while continuing to grow in new technologies.

Engagement Manager - Techsoft

(2023-07)

• Support end-to-end implementation of POS systems, including installation, configuration, and go-live support
• Gathered business requirements and assisted in translating them into technical system setups
• Configured POS software, user roles, pricing, taxes, inventory, and payment integrations
• Installed and supported POS hardware including terminals, printers, scanners, and payment devices
• Provided on-site and remote troubleshooting during implementation and post-deployment
• Supported development and deployment of e-commerce websites, ensuring functional and operational readiness
• Tested system functionality, checkout processes, and payment workflows to ensure reliability
• Coordinated with developers, vendors, and stakeholders to resolve technical issues efficiently
• Delivered user training, documentation, and ongoing technical support to ensure smooth operations

BS - Information Technology - GCW University Sialkot (2016 - 2020)