Senior Education Counsellor at FES Consultants Lahore (2025-12 – Present)
- Counselling students for destinations like Europe, Australia, US, UK and Malaysia.
- Reporting to CEO on conversions and recruitment targets.
- Assisted the Branch Manager and Compliance Manager in compiling data of marketing material and student admissions.
Branch Manager at Edulytic UK (2021-02 – 2025-11)
- Successfully recruited 120+ students to UK universities.
- Hands on experience on software like Zoho CRM, Salesforce and ERP.
- Team management, employee training and hiring, day to day branch operational activities and reporting.
- Participation in study abroad expos and seminars, maintaining relationships with local and UK university representatives, compliance regulations and meeting with local B2B agents for business expansion.
- Collaboration with marketing team for content creation and social media strategy, with the HR department for policies and training ideas and with the Director for market and performance analysis.
Customer Services Executive at Mind Bridge pvt ltd (2019-09 – 2020-03)
- Worked in the email and chat support for their Foodpanda Asia pacific campaign including countries like Singapore, Malaysia, Hong Kong and Thailand.
- Experience of handling customer queries and resolution on call, chat and email through software like Salesforce and Zendesk.
Reservations Officer Internee at The Nishat Hotel Emporium Mall (2019-02 – 2019-08)
- Worked in the front and back office as room reservations officer.
- Handled customer queries and bookings on calls, emails and Booking.com
