Zeeshan Khan

Call Quality Analyst | AI-Assisted Product Builder | QA & Customer Experience

Gulbahar Colony Number Four, Peshāwar DistrictMember since October 9, 2022

Call Quality AssuranceAutomotive Call ReviewCustomer Intent IdentificationCall MonitoringCategorizationTranscriptionReportingCustomer SuccessRelationship ManagementObjection HandlingHubSpotZendeskFreshdeskPrompt EngineeringAI Coding WorkflowsAI Chatbot DevelopmentConversational AIOpenAI/Gemini API IntegrationWorkflow AutomationRapid PrototypingPython/FlaskJavaScriptHTML/CSSNode.jsCapacitor AndroidFirebaseREST APIsJSON/CSVPDF/File HandlingGitHub/API Imports

About

Call Quality Analyst with 5+ years in QA evaluation and high-volume customer sales, sustaining 98%+ accuracy while reviewing automotive dealership calls. Combines listening, classification, and reporting discipline with fast AI-assisted product building: uses ChatGPT, Claude, OpenAI, Gemini, and coding agents to plan, generate, test, debug, document, and ship working web/mobile prototypes. Quick learner who turns unfamiliar requirements into usable tools, dashboards, automations, and release-ready assets.

Experience

Automotive Call Quality Analyst (Remote) - Touchstone Communications — via Humanatic - Remote, International

(2023-04 - 2026-04)

Evaluate thousands of automotive dealership calls daily at a sustained 98%+ accuracy rate, directly supporting client quality-assurance and business-reporting objectives.
Identify and classify customer intent — sales inquiries, service requests, complaints, and general questions — enabling clients to make data-driven operational improvements.
Produce structured call transcriptions and labels that feed QA reporting pipelines, ensuring zero information loss and service excellence at scale.
Adapt evaluation frameworks across industries while collaborating with international remote teams across time zones, consistently meeting tight turnaround deadlines.

Customer Sales Representative - BPO Call Centre - Peshawar, Pakistan

(2021-01 - 2023-03)

Executed 500+ targeted outbound calls daily, consistently meeting and exceeding sales targets in a high-pressure environment.
Accelerated purchasing decisions by delivering clear, tailored product information mapped to each customer's needs.
Built trust-based customer relationships through empathetic communication, driving repeat engagement, and sharpened objection-handling over 2+ years of intensive outbound sales.