Zoha Zafar

Claims professional, well-versed in managing diverse claims with precision and integrity. Proven ability to streamline claims processes and enhance customer satisfaction through efficient problem-solving and attention to detail. Recognized for fostering team collaboration and flexibility in dynamic environments, with strong skills in analytical thinking and communication.

Assistant Claim Manager at IGI Life Insurance (2019-07 – Present)

• Led the review and processing of complex claims, ensuring compliance with regulations and enhancing operational efficiency.
• Developed and implemented training programs for new claims staff, improving team performance and knowledge retention.
• Analyzed claims data to identify trends and recommend process improvements, resulting in reduced processing times.
• Collaborated with cross-functional teams to resolve high-value claims disputes, fostering stronger interdepartmental relationships.
• Mentored junior claims officers, providing guidance and support to enhance their professional development and confidence.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.

Claims Officer at Adamjee Life Insurance, Karachi (2018-11 – 2019-07)

• Collaborated with cross-functional teams to resolve complex claims issues, improving customer satisfaction through effective communication.
• Conducted thorough investigations of claims, identifying discrepancies and mitigating risks to uphold integrity and trustworthiness.
• Developed and implemented streamlined claims processing procedures to optimize workflows and reduce turnaround times significantly.
• Managed high-volume claims effectively, ensuring timely resolutions while maintaining adherence to regulatory requirements and standards.

Corporate Insurance Officer at Patel Hospital (Gulshan-e-Iqbal), Karachi (2015-12 – 2017-09)

• Developed and implemented risk management strategies that enhanced compliance with industry regulations and improved overall insurance coverage.
• Analyzed insurance claims data to identify trends, resulting in optimized claims processing and reduced turnaround time.
• Collaborated with cross-functional teams to educate staff on insurance policies, ensuring adherence to best practices and enhancing operational efficiency.
• Conducted comprehensive audits of insurance processes, leading to improved accuracy and reduced discrepancies in policy management.

OR Receptionist at Aga Khan University Hospital (Main), Karachi (2014-06 – 2015-11)

• Managed patient scheduling and appointment coordination, improving overall operational efficiency and reducing wait times.
• Facilitated communication between medical staff and patients, enhancing the clarity of information and patient satisfaction.
• Monitored and maintained inventory of medical supplies, preventing shortages and ensuring seamless operations in the reception area.

Bachelor of Commerce in Commerce – Shah Latif university (2019)

Intermediate in Commerce – Government of Commerce (2004)

Matriculation – Aga Khan School (1999)