Zohaib Abbas

Customer Service Professional

Talent

LahoreMember since July 21, 2026

Active Listening

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About

Dedicated and results-driven Customer Service Professional with over 6 years of international and domestic experience in client-facing roles, security operations, and complaint resolution. Proven track record of enhancing customer satisfaction at major global organizations, including TikTok/ByteDance and Securitas LLC in Dubai. Adept at active listening, analytical problem-solving, and managing CRM databases to streamline operations.

Committed to delivering top-notch oral and written communication while enforcing procedural compliance in fast-paced multinational environments.

Experience

Customer Service Associate - TikTok / ByteDance UAE - Dubai, UAE (Remote/Onsite)

(2024-12)

Manage a constant high volume of inbound customer inquiries with professional efficiency, consistently maintaining minimal wait times.
Streamline call-handling procedures to dramatically decrease on-hold durations and optimize the overall caller user experience.
Maintain accurate and highly detailed records of client profiles by updating database management systems in real-time.
Deliver customized technical solutions and professional guidance to users, accommodating special service requests and escalations.
Provide proactive follow-ups on consumer feedback and system suggestions to internal product teams to foster platform loyalty.

Security Officer Cum Customer Service Representative - Securitas LLC - Dubai, UAE

(2020 - 2024)

Successfully managed client relations and facility security, resolving public complaints through structured corporate procedures and strategic follow-ups.
Developed and executed proactive customer service initiatives to improve building entry reception flows and reduce visitor waiting times.
Enforced strict organizational safety regulations, performing thorough screening of individuals and preventing unauthorized entry into restricted zones.
Compiled accurate, comprehensive incident logs and corporate reports tracking property logistics, security breaches, and asset damage.
Served as a primary point of contact for emergency response, leveraging specialized certifications to coordinate with local law enforcement and first responders.