Zohaib Chaudhary

Customer support professional with hands-on experience in high-accuracy verification, real-time troubleshooting, and conflict de-escalation across fast-paced environments. Bilingual in Urdu and English, with a track record of learning new systems quickly and staying composed under pressure. Uses AI assistants like ChatGPT and Claude to draft accurate responses faster and cut research time, and adapts quickly to ticketing platforms such as Zendesk and Intercom.

Verifier - MVA Campaign 2026 at Alpine BPO (2024-12 – 2025-01)

• Verified claimant and customer information for a Motor Vehicle Accident (MVA) support campaign, resolving discrepancies in real time while meeting strict accuracy and compliance standards.
• Maintained call-handling quality and productivity targets in a fast-paced BPO environment, sharpening active listening and precise documentation under time pressure.
• Built a working foundation in structured verification workflows that transfers directly to ticket-queue triage and CRM data-accuracy checks.

Community & Player Support - Discord Staff Member at Game Communities: Dark War, Mecha Chameleon, Where Wind Meets (2023-01 – Present)

• Deliver real-time, chat-based support to players across 5,000+ members spanning 3 active gaming communities, resolving in-game issues and account questions.
• Use ChatGPT and Claude to speed up drafting of clear, on-brand replies to recurring player questions, cutting response time while keeping answers accurate.
• De-escalate member disputes and enforce community guidelines, maintaining a safe, positive environment for the community.
• Configure Discord's channel, role, and bot-automation systems - a support-routing and permissions structure comparable to help-desk ticketing platforms.

Independent Business Owner at Forever Living Products (2024-01 – 2024-06)

• Independently managed client communication, inquiries, and follow-ups, building organized habits for tracking and resolving requests without supervision.
• Built long-term client relationships through consistent, responsive communication, developing customer-service instincts applicable to any support queue.
• Maintained reliable follow-through across remote touchpoints, reinforcing a calm and professional customer-first approach.

Intermediate in Computer Science (I.C.S.) – College, Wah Cantt, Punjab, Pakistan (2026-06)