Zohaib Farooq
Sales & Ticketing Executive
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About
Results-oriented and dedicated Sales & Ticketing Executive with over 12 years of hands-on experience in the air travel industry, including work with top IATA-accredited travel agencies. Demonstrated excellence in collaboration, innovation, profitability, and efficiency, delivering exceptional customer care and corporate travel solutions. Committed to becoming a market leader in the travel and tourism sector.
Experience
Sales Executive - The Sargodha Holidays Travel (IATA) - Pakistan
- Manage daily operations of ticketing, reservations, and customer interactions.
- Deliver tailored travel solutions to corporate clients.
- Maintain strong customer relationships and ensure service excellence.
Sales Executive - Al Khodari Travel & Tourism (IATA) - Dammam, Saudi Arabia
- Oversaw ticketing, reservations, and front desk operations.
- Ensured top-quality customer service and corporate travel support.
- Designed customized business travel plans to meet client needs.
Ticketing & Reservations Officer - Bin Wazir Travel & Tours - Pakistan
- Enforced corporate policies in ticketing and phone-based sales.
- Managed counter activities to ensure smooth operations.
- Built long-term relationships with corporate clients.
Director - ZF Travel Services - Pakistan
- Enforced corporate policies in ticketing and phone-based sales.
- Managed counter activities to ensure smooth operations.
- Built long-term relationships with corporate clients.
Ticketing & Reservations Officer - Ameer e Millat Travel (Pvt) Ltd (IATA) - Pakistan
- Adapted dynamically to changing workloads and customer demands.
- Established and managed customer helpdesk.
- Ensured compliance with Aero Asia and IATA standards.
- Supervised financial transactions and suggested service improvements.
Ticketing Officer & Cashier - MBT Travel & Tours - Pakistan
- Controlled ticketing and reservations for corporate and individual clients.
- Served as a cashier at Mom & Bab, Sitara Mall Faisalabad.
- Handled online store management and customer support.
Ticketing & Reservations Officer - Travco Travel (IATA) - Pakistan
- Managed high-volume customer inquiries at the ticketing desk.
- Operated helpdesk and followed airline/IATA ticketing procedures.
- Monitored financial transactions and improved service quality.
Education
Intermediate - Higher Secondary School Certificate - Allama Iqbal Open University
