Zohaib Farooq

Results-oriented and dedicated Sales & Ticketing Executive with over 12 years of hands-on experience in the air travel industry, including work with top IATA-accredited travel agencies. Demonstrated excellence in collaboration, innovation, profitability, and efficiency, delivering exceptional customer care and corporate travel solutions. Committed to becoming a market leader in the travel and tourism sector.

Sales Executive - The Sargodha Holidays Travel (IATA) - Pakistan

• Manage daily operations of ticketing, reservations, and customer interactions.
• Deliver tailored travel solutions to corporate clients.
• Maintain strong customer relationships and ensure service excellence.

Sales Executive - Al Khodari Travel & Tourism (IATA) - Dammam, Saudi Arabia

• Oversaw ticketing, reservations, and front desk operations.
• Ensured top-quality customer service and corporate travel support.
• Designed customized business travel plans to meet client needs.

Ticketing & Reservations Officer - Bin Wazir Travel & Tours - Pakistan

• Enforced corporate policies in ticketing and phone-based sales.
• Managed counter activities to ensure smooth operations.
• Built long-term relationships with corporate clients.

Director - ZF Travel Services - Pakistan

• Enforced corporate policies in ticketing and phone-based sales.
• Managed counter activities to ensure smooth operations.
• Built long-term relationships with corporate clients.

Ticketing & Reservations Officer - Ameer e Millat Travel (Pvt) Ltd (IATA) - Pakistan

• Adapted dynamically to changing workloads and customer demands.
• Established and managed customer helpdesk.
• Ensured compliance with Aero Asia and IATA standards.
• Supervised financial transactions and suggested service improvements.

Ticketing Officer & Cashier - MBT Travel & Tours - Pakistan

• Controlled ticketing and reservations for corporate and individual clients.
• Served as a cashier at Mom & Bab, Sitara Mall Faisalabad.
• Handled online store management and customer support.

Ticketing & Reservations Officer - Travco Travel (IATA) - Pakistan

• Managed high-volume customer inquiries at the ticketing desk.
• Operated helpdesk and followed airline/IATA ticketing procedures.
• Monitored financial transactions and improved service quality.

Intermediate - Higher Secondary School Certificate - Allama Iqbal Open University