Zoraiz Khan

Project Manager with 3 years of agency experience delivering 20+ client projects across e-commerce, healthcare, legal, real estate, and wellness verticals. Manage cross-functional teams of up to 20 — developers, QA engineers, SEO specialists, and digital marketers — while serving as the primary point of contact for international clients. A frontend development background (JavaScript, HTML5, CSS3) provides a practical advantage most PMs don't carry: the ability to participate in technical conversations, not just relay them.

This translates directly into tighter requirement clarity, faster decisions, and fewer mid-project corrections. Consistent 95%+ on-time delivery rate across all client engagements.

Associate Project Manager at Napollo Software Design (2023-11 – Present)

• Primary point of contact for 20+ active client accounts across e-commerce, healthcare, legal, wellness, and real estate industries — managing expectations, scope changes, and escalations directly
• Conduct requirements gathering sessions, document outcomes, and convert client briefs into actionable sprint-ready tasks for development, QA, SEO, and marketing teams
• Manage full retainer-based maintenance contracts end-to-end: scoping work, estimating and quoting hours, securing client approvals, assigning tasks, and signing off on delivery
• Manage 8–12 concurrent projects simultaneously using agile sprint methodology across a cross-functional team of 20
• Maintain 95%+ on-time delivery rate through proactive timeline tracking, daily progress reviews, and early blocker resolution
• Coordinate across development, QA, SEO, and digital marketing workstreams — keeping all teams aligned without micromanaging delivery
• Streamlined requirement documentation process, measurably reducing mid-project rework by improving upfront clarity between clients and technical teams
• Run compliance and quality checks before every client-facing delivery, ensuring standards are met consistently across all project types
• Implemented site monitoring protocols that reduced reactive downtime incidents and strengthened client confidence in Napollo's maintenance services
• Collaborated with SEO and digital marketing teams to execute campaigns, track deliverables, and maintain on-time delivery for all marketing commitments

Project Coordinator at Napollo Software Design (2023-08 – 2023-10)

3-month internship that converted to a full-time Associate PM offer within the same organisation. Developed hands-on experience in agile workflow execution, project documentation, milestone tracking, and cross-team coordination in a live agency environment.

Trainee Technical Product Analyst at Programmers Force (2023-05 – 2023-07)

Supported technical product planning and requirements documentation for software projects. Participated in stakeholder sessions, translated business requirements into technical specifications, and coordinated between development and QA teams to maintain delivery alignment.

Frontend Web Developer at Minds Lab (2020-06 – 2022-08)

Delivered 12+ responsive web applications for clients across multiple industries using JavaScript, HTML5, CSS3, and Bootstrap. This hands-on development experience now directly informs how I scope technical work, communicate with engineers, and assess delivery risk as a PM.

BS in Computer Science – University of Lahore (2020)

B.Com in Accounting & Finance – University of the Punjab