SoftNice0
We are seeking a Support Engineer having PHP, React and SQL Server skills to join our support team and work closely with agile delivery squads. The role focuses on incident triage and resolution, ServiceNow-based ticket management, and implementing small enhancements using ADO or Jira.
Enhancement of applications developed using: PHP, React and SQL Server
Development of minor enhancements, technical debt, defect resolution, and hotfixes in PHP applications as part of agile sprints or ad-hoc requests.
Analyze, design, development and unit testing for minor changes, technical debts and application defects.
Workacross the presentation, business, data-access layers and database.
Work with SQL Server: write and optimize queries, troubleshoot data issues, and support schema changes.
Investigate application logs, stack traces, database issues, and integration failures.
Support REST-based integrations and troubleshoot API-related issues.
Collaborate with support, database, infrastructure, and business teams.
Participate in agile ceremonies as part of the development methodologies
Experience working in Scrum and Kanban teams
Prepare technical documentation, knowledge articles and support procedures.
Hands-on development/support experience with PHP.
Front-end experience with React (component-based development, debugging).
Proficient with SQL Server: SQL, indexing, query tuning, stored procedures, backups/restores.
Strong experience working in agile environment using both Scrum and Kanban
Expertise in using tools like Jira or ADO
Strong knowledge of: C#, HTML, CSS, JavaScript
Expertise in SQL and relational databases.
Experience with debugging tools, application logs, and performance analysis.
Good incident-management and communication skills.
Experience with cloud platforms (Azure) and related services.
Good understanding of Insurance domain.
REST and SOAP web services.
IIS administration and deployment troubleshooting.
Entity Framework or equivalent ORM technology.
Windows services and scheduled jobs.
Azure DevOps, TFS, or similar source-control and deployment tools.
Familiarity with CI/CD pipelines and deployment processes (Azure DevOps pipelines preferred).
Familiarity with monitoring tools such as Splunk, AppDynamics, Dynatrace, or equivalent.
Familiarity with Angular.
5+ years of experience in PHP, React application development or application support.
Good understaning of Scrum and Kanban process with experience working in agile teams
Bachelor’s degree in Computer Science, Information Technology, or a related discipline is preferred.
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