Technical Support Engineer

Technical Support Engineer - Krakow, Poland

Location: Krakow, Poland - On-site

Salary: Competitive

Industry: Financial Technology The Opportunity

We’re looking for a Technical Support Engineer to join a leading global financial technology company in Krakow.

This is a client-facing, on-site position supporting technology used within a fast-paced financial services environment. You’ll act as a key technical contact for the client, working closely with internal technology teams to maintain systems, resolve issues and ensure the smooth operation of critical infrastructure.

It’s an excellent opportunity for someone early in their IT career who already has hands-on support experience and wants to develop their skills across Microsoft 365, Azure, endpoint management and enterprise technology.

What You’ll Be Doing

• Act as a primary technical contact for the client, providing hands-on, on-site support.
• Monitor system health and performance and carry out routine maintenance, software updates and configuration changes.
• Troubleshoot and diagnose technical issues, identifying root causes and escalating where required.
• Manage incidents and service requests in line with agreed SLAs.
• Build strong relationships with client stakeholders and act as a trusted technical point of contact.
• Work with wider technology teams on system upgrades and enhancements, including testing and validation.

What We’re Looking For

• 1–2 years' experience in a similar on-site technical support role, ideally within financial services.
• Strong knowledge of Microsoft 365 and Azure.
• Experience with Endpoint Management, Device Deployment and AV troubleshooting.
• Strong troubleshooting and diagnostic skills.
• Degree in Computer Science, IT or a related discipline, or equivalent practical experience.
• Excellent communication and client-facing skills.
• Ability to work independently and manage competing priorities in a fast-paced environment.
• Fluent Polish and English – both written and spoken.

CompTIA A+, MCSA or similar certifications would be advantageous but aren't essential.

This is a great opportunity to join an international fintech environment offering ongoing technical training, career development and potential exposure to global teams.