Manufacturing Process Manager at ULTRAEUROPA (2025-09 – Present)
- Reviewed and analysed existing manufacturing processes to identify inefficiencies and bottlenecks
- Implemented process changes for existing and new products while minimising disruption to daily operations.
- Conducted training for staff on new and existing process changes to ensure competency
- Maintaining all manufacturing documentation on all processes and standard operating procedures.
- Acting as the direct link between manufacturing and the NPD development department to ensure a smooth introduction of new products
- Implemented a continuous improvement culture, encouraging innovation and adaptability among team members.
Continuous Improvements Manager at ULTRAEUROPA (2021-01 – 2025-09)
- Coordinated the Operating Brilliance Program, a continuous improvement initiative designed for the business, encompassing process blueprint and project cost-out savings, while facilitating third-party training on Lean management skills.
- Mapped and documented end-to-end processes in a detailed process passport ( SOPs ), conducting daily audits during production, and initiating root cause analysis for any identified deviations.
- Identified and captured cost savings opportunities through process blueprint analyses, calculating year-on-year savings for financially improved aspects.
- Tools and techniques used during this period of time - Root cause problem solving (RCPS), 5 Whys, Project A3 methodology, Ishikawa fishbone, 5S, Tiered meeting structures.
- Savings delivered over a 2-3 year time span above £500k per year.
Business Unit Manager at ULTRAEUROPA (2017-04 – 2021-01)
- Oversaw operations and staff for plant, achieving production of 100k packs per week with team of 80-100.
- Established internal structure for manufacturing department, defining roles for shift managers and team leaders.
- Reduced site waste in first year from an average of 20% down to 8%
- Coordinated factory closure, ensuring a seamless transfer of products, equipment, and staff to new facility.
English Tutor at Private native speaking tutoring (2016-05 – 2017-04)
- Delivered native speaking lessons to groups and individuals in a private English school for children aged 5 to 16.
- Facilitated engaging conversations and listening activities, offering tailored support to enhance language proficiency.
Account Manager at SHORTERM GROUP ( England ) (2011-07 – 2013-10)
- On-site agency support for Johnson & Johnson eye contact lenses factory managing up to 50 staff.
- Daily recruitment interviews
- Detailed on-site inductions
- Presenting agency data in daily tiered meetings to the client
- conducting monthly reviews for all staff, highlighting good work or improvement areas needed.
- Weekly data entry for hours worked for payroll processing
- Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.
