Ewa Jodłowska

Salesforce Marketing Cloud Developer at Multichoice Group (Media) (2025-01 – 2026-03)

Self-managing end-to-end (analysis - kick off) project delivery in complex system architecture
Creation, test and maintenance of multi-step automations, journeys and segmentation logic in order to manage marketing campaigns with use of emails, SMSes, PNs and custom activities
Responsible for integration SFMC - APP (also test and bug fixing) for 17 countries
Acting as an administrator, monitoring platform's performance and ensuring its reliability
Audit and GAP analysis
Acting as a consultant for marketing campaigns built by clients, maintaining and improving initial solutions
Deep-dive troubleshooting, including governor limit issues, concurrency errors, and integration failures
Analytics and reporting using standard platform tools (Intelligence reports) or SQL
Documentation creation (also demos) and proactive knowledge sharing with/conducting training for the client
Self-managing personal Jira board (creating stories/tasks) based on company requirements

Global Salesforce Marketing Cloud Specialist at Lee Hecht Harrison (Human Resources) (2023-07 – 2024-09)

Mapping business language to platform capabilities to support global marketing operations
Email (also personalized) and Landing Pages creation - uploading HTML and editing, using content blocks provided within the platform
Audience segmentation (using filters, queries, automations), journey design, troubleshooting, campaign delivery and monitoring
Analytics and reporting

Senior Consultant at Deloitte Digital (FMCG) (2022-10 – 2023-04)

Participating in the pre-sales process by creating Proof of Concept solutions and presenting them to the prospective clients
Analysis of customer needs, collecting and translate marketing requirements into technical solutions within SFMC
Configuring multi-step automations, journeys, content and data segmentation
Conducting training for the client's team
Proposing solutions to improve ROI
Reporting with use of standard platform tools (Intelligence Reports) and SQL queries
Performing manual system testing and quality assurance
Creating project documentation and conducting presentations

Product Analyst - Salesforce Marketing Cloud at Reckitt (FMCG/Nutrition) (2018-01 – 2022-09)

Participated in a migration project from Harmony to Salesforce Marketing Cloud (including data and campaign migration, business unit set-up and IP warm-up)
Managed projects from initial conception through completion and final delivery (gathering requirements, project scoping, technical design, coding, testing, deployment, documentation, monitoring, reporting and support) for 3 channels - email, SMS, push notification
Oversaw all aspects of user and license management, including new user setup, roles, profiles, permissions, and regular cleanup of unused licenses
Facilitated effective communication and collaboration between business stakeholders, data team, and other relevant parties to ensure understanding of requirements, accurate data flow between SFMC and CDP and rapid resolution of potential issues
Integrating/participating in integration with other Salesforce platforms or external systems, ensuring data quality
Deep-dive troubleshooting and resolving user support tickets
Creating technical documentation (technical guides, training materials for product teams) and supporting UAT by validating scenarios, fixing defects, and clarifying technical solutions
Analytics, reporting, compliance and security
Build, test and maintain multi-step automations, journeys, and segmentation logic to support global marketing operations
Participated in key customer meetings, including requirements sessions, system demonstrations, user acceptance testing, and end-user training
worked in strict Scrum

O mnie