Karolina S.

Business Analyst/ Product Owner with 11+ years of experience delivering B2B SaaS and data migration products in Agile and regulated environments (banking, public sector, legal). Experienced in backlog ownership, stakeholder management, requirements engineering, defining clear user stories and acceptance criteria and cross-functional delivery. Proven track record of improving onboarding efficiency, reducing operational costs, and driving product adoption through data-driven prioritization.

Strong stakeholder management skills, collaborating with technology, operations, legal and international business teams. Proactive approach, analytical skills with high attention to detail.

:: Achievements

Managed a strategic data integration platform responsible for acquiring, processing and normalizing data and pdf data files from third-party systems through browser automation, APIs and OCR and providing reliable data services for multiple customer-facing applications. The platform processes 2,5M+ email notifications, delivers 4M+ PDF documents and performs

OCR on 8M+ pages annually.

Owned backlog management, prioritization and delivery execution for a cross-functional development team of 14 engineers

(developers, IT architect, QA and DevOps specialists). Achieved a 95% sprint commitment completition rate and improved release frequency, reducing time-to-market by 20% for strategic products.

Defined requirements for the next-generation customer migration tool (including financial data and bank system integration)

by reverse-engineering the existing solution and incorporating feedback from the customer onboarding team. Led the successful delivery of the new tool, reducing customer migration time by 35% and post-migration data errors by 40%, significantly improving the customer onboarding experience.

Launched the company’s first Chrome extension integrated with the web platform, extending product capabilities and reducing user’s tasks completition time by 80%.:: Certificates

 Advanced Professional Scrum Product Owner™ II | A-PSPO

 Change Management v3 Foundation

 ECBA – Entry Certificate in Business Analysis by IIBA

 Enterprise Design Thinking Practitioner

 Prince2 Foundation & Practitioner

 AgilePM Foundation & Practitioner:: Experience

Senior Business Analyst | Stretto, Poland | 07.2019 - 06.2026

Stretto is an American technology and services company specializing in bankruptcy proceedings, restructuring, and claims administration.

 Led large workshops, facilitated group discussions and served as subject matter expert

 Built trusted partnerships with cross-functional stakeholders at all levels of the organization to elicit business requirements and develop a deep understanding of user needs

 Translated business requirements into documentation for the engineering team including writing clear functional requirements, specifications, flow diagrams, sequence diagrams, testable user stories with detailed acceptance criteria

 Analysed customer feedback and usage data to prioritize backlog items

 Assessed and anticipated issues, risks and business impacts and participate in the development of business cases

 Managed and maintained a prioritized task list for developers and designers

 Collaborated with engineering team to mange and communicate backlog priorities, feature scope, facilitate sprint planning and resolve delivery issues

 Contributed to product demos, release documentation and go-live activities

 Defined and tracked success metrics for new features/ enhancements in collaboration with the Product Team Lead

 Configured and managed metadata in Userpilot to enable targeted in-app experiences, segmentation, and product analytics. Structured user data to support personalized onboarding flows and feature adoption tracking, improving user engagement and insight generation

 Used AI tools (ChatGPT, Copilot) during discovery phase to draft user stories, UI changes, acceptance criteria, summarize stakeholders meeting, improve consistency of release notes cutting documentation time by 10% and generated complex planning reports based on Jira output.

Business Analyst | Stretto, Poland | 03.2015 – 06.2019

 Adapted a client‑facing SaaS platform to support a new, more granular data format across backend and frontend,

clarifying requirements and collaborating with development and QA through to successful release

 Created conceptual prototypes aligned with the design system to support solution presentations and stakeholder communication.

 Prepared and conducted requirements elicitation and formalizing requirements

 Facilitated remote workshops and meetings to gather business requirements

 Analysed data, drawn insights, and provided recommendations

 Web applications development using technologies: MS SQL Server, IBM DB2, Oracle and JAVA (post-graduate studies) | Technical University of Łódź (Poland) | 2010 -2011

 Polish-French Master Programme of Business Administration | Université Jean Moulin Lyon 3 (France) | 2010

 student exchange programme Socrates / Erasmus | Faculte Polytechnique de Mons (Belgium) |2006

option: Master in Computer Science and Management

 Technical University of Łódź (Poland) | International Faculty of Engineering |2003 -2008

option: Technology and Management (Language of Instruction: French)