Małgorzata Żaczek

processing invoices in a timely manner collaborating with headquarters to actively monitor and resolve disputed invoices preparing reports in Excel and working with SAP system

Accounts Payable Specialist with Portuguese at DXC Technology (2024-03 – Present)

• processing invoices in a timely manner
• collaborating with headquarters to actively monitor and resolve disputed invoices
• preparing reports in Excel and working with SAP system
• collaborating with finance, procurement, and operational teams to ensure correct asset classification and timely updates
• ensuring that all asset-related processes are in line with internal control standards and external regulations
• identifying areas for improvement in the fixed asset process and contributing ideas for automation or optimization

Senior Contract Analyst with Portuguese at Knowable (2023-03 – 2024-05)

• analyzing and extracting relevant information from contracts
• ensuring proper documents flow
• identifying potential documents and process flaws based on internal policies
• answering basic customers' requests
• delivering basic reporting based on contract information
• providing help and assistance to colleagues as needed as well as supporting other departments when needed

IT Analyst with Portuguese at Capgemini (2021-09 – 2023-01)

• providing helpdesk support and resolving problems to the end user's satisfaction
• monitoring Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• diagnosing and resolving technical hardware and software issues involving internet connectivity, email clients etc.
• identifying and escalating priority issues per client specifications
• performing advanced troubleshooting and redirecting problems to appropriate resource, registering an incident and / or service request reported via email/phone in the ITSM Tool

Order Management Specialist with Portuguese at Olympus (2019-12 – 2020-06)

• managing sales orders from ODE
• supporting order processing in SAP
• managing material availability for customer orders
• coordinating special requests on shipment handling
• coordinating the return management from subsidiary to warehouse
• setting quality blocks in SAP and triggering stakeholders

Senior Process Executive with Spanish at Infosys (2019-06 – 2019-09)

Claims Analyst with Portuguese and Spanish at XL Catlin (2018-05 – 2019-02)

Senior Analyst with Portuguese at HCL Technologies (2017-02 – 2018-04)

Junior Personnel Administration Specialist with Portuguese at Hewlett Packard Enterprise (2015-12 – 2017-01)

Call Center Assistant at Chep Portugal (2014-07 – 2015-08)

Receptionist at Pateo Lisbon Lounge Suites hotel (2013-07 – 2014-07)

MSc in Portuguese Language and Culture – University of Lisbon (2010-10 – 2013-12)

BA in Spanish and Portuguese studies – Vincent Pol University in Lublin (2007-10 – 2010-09)