Accounts Payable Specialist with Portuguese at DXC Technology (2024-03 – Present)
- processing invoices in a timely manner
- collaborating with headquarters to actively monitor and resolve disputed invoices
- preparing reports in Excel and working with SAP system
- collaborating with finance, procurement, and operational teams to ensure correct asset classification and timely updates
- ensuring that all asset-related processes are in line with internal control standards and external regulations
- identifying areas for improvement in the fixed asset process and contributing ideas for automation or optimization
Senior Contract Analyst with Portuguese at Knowable (2023-03 – 2024-05)
- analyzing and extracting relevant information from contracts
- ensuring proper documents flow
- identifying potential documents and process flaws based on internal policies
- answering basic customers' requests
- delivering basic reporting based on contract information
- providing help and assistance to colleagues as needed as well as supporting other departments when needed
IT Analyst with Portuguese at Capgemini (2021-09 – 2023-01)
- providing helpdesk support and resolving problems to the end user's satisfaction
- monitoring Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- diagnosing and resolving technical hardware and software issues involving internet connectivity, email clients etc.
- identifying and escalating priority issues per client specifications
- performing advanced troubleshooting and redirecting problems to appropriate resource, registering an incident and / or service request reported via email/phone in the ITSM Tool
Order Management Specialist with Portuguese at Olympus (2019-12 – 2020-06)
- managing sales orders from ODE
- supporting order processing in SAP
- managing material availability for customer orders
- coordinating special requests on shipment handling
- coordinating the return management from subsidiary to warehouse
- setting quality blocks in SAP and triggering stakeholders
Senior Process Executive with Spanish at Infosys (2019-06 – 2019-09)
Claims Analyst with Portuguese and Spanish at XL Catlin (2018-05 – 2019-02)
Senior Analyst with Portuguese at HCL Technologies (2017-02 – 2018-04)
Junior Personnel Administration Specialist with Portuguese at Hewlett Packard Enterprise (2015-12 – 2017-01)
Call Center Assistant at Chep Portugal (2014-07 – 2015-08)
Receptionist at Pateo Lisbon Lounge Suites hotel (2013-07 – 2014-07)
