Nicolo Latino

Accounts Receivable Team Leader with strong analytical skills, responsible for supervising the team, ensuring quality and efficiency in day-to-day operations, and supporting key supervisory and decision-making activities, while maintaining a customer-oriented approach. A proactive, results-driven, skilled in uniting diverse teams with a positive, 'can-do' attitude.

Accounts Receivable Team Lead at Accenture (2024-06– Present)

• Managing 2 markets (Dach & Benelux), with a team of 6 associates, focusing on training, performance evaluation, and professional development
• Coordinate month end close reports, cash flow forecast and SOX control activities
• Optimizing cash flow, improving process and managing to resolve attrition with client.

Senior Collections Analyst at Accenture (2022-04 – 2024-05)

• Analyzing payments history, negotiating payment plans, resolving billing disputes and creating credit notes. (Italian market)
• Taking care of end month financial closing reports, cash forecasting and SOX control activities
• Collaborating with different departments to ensure a timely order release schedule.

Technical Customer Support at Conectys (2021-04 – 2022-03)

• Provided telephone and online customer support for 4 brands, in Italian language
• Responding to customer technical requests, complaints and finding solutions, met and exceeded goals for calls
• Managed a high-volume workload and challenging cases while still delivering first-class customer service.

Customer Care Advisor at Sitel Poland (2020-10 – 2021- 03)

• Provided telephone and online customer support for 10 brands
• Responding to customer complaints and finding solutions, met and exceeded goals for call waiting and complaints resolution times.

Restaurant Manager at Gates Hospitality (2016-06 – 2020- 07)

• Managing a team of 45, in a very multicultural environment
• Responsible for all the restaurant functions and staff scheduling
• Coordinating and organizing big events.

Diploma in Hospitality in Hospitality – Arcivescovile (2010-06)