Customer Service Representative

Work Location:In office- Calle Felipe de Plana 5, Carr. 20, 3 Ca. Felipe de Plana km 2, Guaynabo, 00965, Puerto Rico

Job Type: Full-time

Pay:$12.75/hr

Job Description

Conduct outbound calls and/or campaigns when directed.

Thoroughly document all customer transactions in host system.

Adhere to scheduled shifts to ensure optimal phone coverage.

Ensure compliance to all regulatory guidelines.

Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.

Follow safety guidelines outlined by Illness and Injury Prevention Program.

Specific Qualifications For This Medical Role Include

High School diploma or GED

1 Year Call Center Exp

Six months healthcare claims experience.

Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents

Basic mathematical skills

Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distractionAbility to multitaskSpecific to processing: Able to look for data entry differencesFollowing written directions (emails, SOP documents)Self-motivation

Ability to prioritize work

Thinking outside the box and making judgement calls

Ability to adapt to change