9713407054

With over 8 years of experience as an IT Technician, I have worked my way up to management roles and have achieved a Tier 3 level support. Throughout my career, I have demonstrated strong leadership skills and a solution-oriented mindset. I am attentive to details and always strive to deliver high-quality results.

In my previous roles, I have managed small teams and successfully completed multiple contracts within tight deadlines. I believe that my experience and skills make me a great match for this position. I am confident in my ability to effectively manage and optimize IT assets, ensuring their proper use and maximizing their value for the company.

Aside from all of that I’m just a jack of all trades I’ve worked in multiple warehouse jobs retail positions etc growing up so those experiences were what founded the blueprint of my work ethic and my skill set if I didn’t start small I never would’ve have gained the knowledge I know today no job is a barrier for me no job is to much for me I enjoy working and love to work

NETWORK SUPPORT TECHNICIAN at HAWKEYE TECHNOLOGIES (2024-03 – Present)

• Managed and oversaw a small team in the execution of special projects
• Supervised all network devices
• Upgraded all access points
• Test, Troubleshoot and resolve internal connections until successful connections were made.
• Managed applications for end users naming asset tag and location tracking.
• Installing switches and routers
• deployed cables CAT5 & CAT6

DATA CENTER TECHNICIAN at IP SOLUTIONS /WALMART Contract (2023-08 – 2023-09)

• Upgraded the payment kiosk
• Calibrated selected cameras and store equipment
• Troubleshoot and resolve internal software repository system failure
• Use of aspen software to ensure successful ticketing
• Network installations and configurations/testings
• closely supervising and analyzing data
• Installing switches and routers
• deployed cables CAT5 & CAT6

ASSET MANAGEMENT at TECHNET | DENNYS CHAIN (2022-04 – 2023-08)

• Managed and oversaw a small team in the execution of special projects
• Assisted IT and information system planning, execution, and management to improve operational effectiveness.
• Reviewed technology update proposals and status reports to address company challenges and issues.
• Troubleshoot and resolve internal software repository system failure.
• Managed applications for end users naming asset tag and location tracking.
• Tracked trending records and did monthly reporting

IT SUPPORT TECHNICIAN at ENDEAVOR MANAGED SERVICES (2021-02 – 2021-09)

• Updated software versions with patches and new installations to close security loopholes and protect users.
• Troubleshoot and resolve internal software repository system failure.
• Managed applications for end users naming asset tag and location tracking.
• Re-imaging computers and troubleshooting physical and internal software for network.
• Consulted via telephone to understand user problems, run through testing scripts, and ask probing questions to locate root causes.
• Explained technology-related details in easy-to-understand terms to individuals from diverse backgrounds and in various job positions.

DATA CENTER TECHNICIAN at GRANITE TELE COMM (2016-03 – 2017-08)

• Managed all data entry and analysis reports
• Filtered all incoming calls, company requests, meetings, event inquiries and service requests.
• Assisted in the research and implementation of Program policy, rules, and legislation.
• Gathered, compiled, and analyzed information related to major Child Support Program issues.
• Researched, evaluated, and drafted program laws, rules, policies, procedures, and forms.
• Contacted state agencies, program staff, and other sources for research information. Prepare summary reports or memorandum for Policy and Program Leadership.

Associate Degree in Information Technology – VIRGINIA STATE UNIVERSITY (2016-05)

Bachelor's Degree in Computer Science – TIDEWATER COMMUNITY (2019-09)

High School Diploma – GLOUCESTER (2014-07)