Customer Service Supervisor Autoridad de Acueductos y Alcantarillados Overseeing and assessing customer service staff activities, and providing them regular performance-related and feedback
Strategizing and monitoring the daily activities of customer service operations
Assisting customer service staff with duties where required
Assisting in Law 33 process
Training staff in areas of customer service and company policies
Managing cashier coverage and customer flow to ensure proficient customer service
Monitoring and authenticating returns,voids,etc
Knowledge in SAP,Kronos,Turnos PR, QWeb,Microsoft and other internal system