Cesar Figueroa

Dynamic and responsible professional individual that has gained a good experience in every job that I've been on. Always gave it my best and making mistakes, failing but getting right back up, because that is one of the many ways I know how to learn to keep on expanding my professional self. Bilingual and a well-rounded team employee.

Customer Service Representative at LinkActiv - Triple S Salud (2026-03 – Present)

• Delivered exceptional customer support through phone, email, and chat channels to resolve inquiries efficiently to providers and members of the Triple S - Blue Cross Blue Shield coverage.
• Analyzed customer feedback to identify trends and recommend improvements in the service.

Warehouse Worker at Distribution Center (DC) 6087, Walmart (2025-07 – 2026-02)

• Managed inventory levels using warehouse management system to ensure accurate stock counts.
• Collaborated with team members to streamline order picking processes, enhancing overall efficiency.
• Trained new staff on safety protocols and operational procedures for optimal performance.
• Operated material handling equipment to streamline product movement and enhance operational efficiency.
• Managed incoming shipments, ensuring accurate documentation and efficient organization within warehouse layout.
• Collaborated with team members to optimize receiving processes, reducing bottlenecks and improving workflow.

Wheelchair Agent at PrimeFlight Aviation Services (2023-11 – 2025-07)

• Assisted passengers with mobility challenges, ensuring timely and safe transportation to gates.
• Operated wheelchair equipment, adhering to safety protocols and operational guidelines.
• Collaborated with team members to streamline boarding processes for passengers requiring assistance.
• Trained new staff on proper wheelchair handling techniques and customer service standards.

Food Runner, Busser/ Bar Back at Hotel Mariott Courtyard, Isla Verde (2023-02 – 2023-11)

• Delivered food orders promptly to ensure guest satisfaction and a seamless dining experience.
• Collaborated with kitchen staff to communicate order modifications and special requests effectively.
• Maintained cleanliness and organization of service areas to enhance operational efficiency.
• Assisted in training new food runners on processes and standards for quality service delivery.

Supermarket Employee at SuperMax, Los Filtros (2022-12 – 2023-02)

• Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
• Maintained organized and well-stocked shelves, ensuring availability of products for customers.
• Collaborated with team members to streamline store operations and improve workflow efficiency.

Sandwich Artist at Subway, Santa Rosa (2020-01 – 2022-12)

• Prepared fresh ingredients and assembled sandwiches according to customer preferences.
• Maintained cleanliness and organization of workstations and dining areas.
• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
• Collaborated with team members to ensure efficient order preparation during peak hours.

Sandwich Artist at Subway, Lomas Verdes (2018-10 – 2018-12)

• Designed and prepared customized sandwich orders based on customer preferences.
• Operated food safety protocols to ensure compliance with health regulations.

BBA in Management – Universidad Central De Bayamon (UCB) (2024-07)

High School Diploma – Escuela Vocacional Tomás C. Ongay (2016-05)