Cynthia Acaba Lopez

More than 24 years of successful experience in customer service and support to Point of Sales users machines with problem-solving and troubleshooting, sales staff support, planning, and implementation of procedures, and systems to avoid problems. Solid computer skills. Excellent working knowledge using computers and Point of Sales machines systems; Microsoft Office, troubleshooting, and technical skills.

Ability to train, motivate and help customer service employees like a trainer. Acknowledge in "Total Quality Customer Service".

Willing to relocate to: Guaynabo, PR - San Juan, PR - Trujillo Alto, PR. Authorized to work in the US for any employer.

Payment Clerk - Mueblerias Berrios Hato Rey - San Juan, PR

(2024-11)

• Received financial payments.
• Cash manual management.
• Received cards and contactless payments.
• Excellent Customer service.
• Internal and external communications.
• Focuses on alignment, task execution, and culture.
• Uses tools like intranets, team chats, memos, and staff meetings.
• Cash dispenser management.

Customer Service Representative/Call Center - CARELON MEDICAL BENEFITS MANAGEMENT (ELEVANCE HEALTH) - San Juan, PR

(2023-10 - 2024-03)

• Customer service to the provider.
• Verify provider credentials status.
• Verify the COB.
• Verify referrals.
• Computer and virtual phone knowledge.
• Some clerical duties.

Underwriting Analyst - Evertec Group - San Juan, San Juan

(2017-06 - 2022-11)

• Examined potential loss stemming from catastrophe, severity, or frequency of possible loss.
• Evaluated debt ratio, loan-to-value ratios, credit scores, property valuations and various other factors when making underwriting decisions.
• Identified portfolio risks resulting from client's underlying business practices, underwriting investigations, or fraud exposure.

Application Control Technician - Evertec Group LLC - San Juan, San Juan

(2012-08 - 2017-06)

• Transmit files using AS400 to Data Management
• Make extracts and FTPs to transmit files.
• Send reports via emails and impressions.
• Analytical skills and provide recommendations to maximize processes of computerized systems.
• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Electronic Banking Specialist - Evertec Group LLC - San Juan, San Juan

(2000-09 - 2012-07)

• Customer service to merchants in Puerto Rico and the Virgin Islands.
• Analyze, diagnose, and solve problems with POS machines, MAPP Logging, E-check, Verifone VX610, VX510 & VX3750.
• New Hypercom T42 Point of Sales and more machines.
• Serve as an instrument to the technician working on the street to perform the best service to the customers.
• Schedule service orders for equipment replacement and supplies.

MBA - Management Information Systems - University Of Sacred Heart (1997-08 - 2004-02)

BBA - Industrial Management - The Polytechnic University of PR. San (1997-01)