Genesis Batista

Dedicated hospitality professional with 7 years of experience in guest services, food services, customer service, and front desk reception. Proficient in cash handling, computer skills, and bilingual in Spanish. Proven ability to provide exceptional service, resolve customer concerns, and create positive guest experiences.

A quick learner with strong communication skills and a positive attitude. Able to adjust to any work environment and thrive in fast-paced settings while maintaining attention to detail and professionalism. Dependable, team-oriented, and committed to learning new skills while contributing to the success of the company.

Team Member at 4R Restaurant Group (2022-03 – 2026-02)

I worked many positions for this company. Front line, Dining Room, To Go's, and Middle Line. Front line responsibilities were to make sure the guest were greeted nicely, take their orders and help them with any questions, serve the food and check them out.

Middle line responsibilities were to make any food that wasn't displayed in the front line. And the dining room responsibilities were t greet and say goodbye to every guest that comes in, keep the dining room area clean and stock, run food and check up on every guest, see if their enjoying their food and visit.

Front Desk Receptionist at Crystal Creek Animal Hospital (2023-07 – 2025-06)

As a receptionist I am responsible for making all types appointments, checking in and out guest. I also put the guest in the exam rooms, clean the rooms after every guest leaves. A lot of office side work is done during the day, such as faxing, filing, mailing, etc. I was also in charge of making sure every payment was take correctly by the end of the day and made sure the total of transactions matched up.

Hostess at Twin Peaks Restaurant (2024-02 – 2024-07)

I worked as a hostess. I made sure the guest felt welcomed as I greeted them. I had a chart with all the server names that were working on the floor, I had to make sure the rotation was flowing correctly and that the guest were comfortable where they were seating. I also made sure the servers weren't getting over sat and making sure the guest aren't waiting a long time for a table.

Hostess at Olive Garden (2021-12 – 2022-02)

As a hostess, I greeted the guests as soon as they walk in. Ask them how many are they in the party, seat them down, make sure they're comfortable. I have a tablet where I can keep the tables in the right rotation for the servers. Check on the guest if they need any help. I also make sure I give them a nice goodbye and tell them to come again.

Cashier/Customer Service/greeter at Andretti Indoor Karting and Games (2020-07 – 2021-08)

I worked two positions at this company and they were Front Line and Greeter. The Front Line focused on ticket sales for the arcade and attractions and costumer service. The greeters focused on making sure the guest felt welcomed coming in and they also give directions and information about the company. I also worked with money and was a lead for the greeter position.

High school or equivalent – Cypress Creek High School (2017-08 – 2021-05)