Gloridamys Roman
Senior Associate Representative
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Sobre mí
Professional, Bilingual, Good communication,
Experiencia
Infosys BPM Limited
Senior Process Associate
July 2023- Present
Management of information on medical and surgical processes.
Analysis of Medicare and Commercial
Health Care Plans.
Management of patient medical record do IPA law.
Management of CVS Health Medical
Precertification. Experience in the use of Avaya, Cisco and Citrix systems.
Luma Energy | Isabela, Puerto Rico
July 2022 - Apri l 2023
Associated Customer Service
Investigated and resolved customer concerns related to order inquiries and del ivery tracking.
Processed customer exchanges,
refunds and bi l l adjustments to correct product or service problems.
Determined charges for services requested, col lected deposits and payments, or arranged for bi l l ing.
Processed customer transactions according to establ ished pol icies and procedures.
Educación
August 2008
High School Diploma
Dr. Carlos Gonzalez high School ,
Aguada,PR
August 2009
Associate in computer - Pharmacy
Technician
Interamericana, Aguadi l la,PR
August 2020
Bachelor of Science (B.S.) - Natural
Science
Interamericana, Aguadi l la,PR
July 2020
Certification - Occupational License of
Medicinal Cannabis
InstituteCanna Works, San Juan,PR
