Servicio al cliente. Recepcionista
Envía una oferta de trabajo directamente a este candidato
Mas de 15 años de servicio al cliente.
JESSVEL0510@AOL.com
Highly motivated and dedicated Customer Service Representative with a strong human resources, front desk receptionist, healthcare recruiting and patient care background who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction, increase customer loyalty and deliver strong results. Driven and reliable, with strong prioritization and time management abilities.
● Over 14 years of customer service experience
● Courteous demeanor
● Adaptable and Patient
● Fluent in English and Spanish both written and verbal
● Strong multitasking skills
● Multi-channel phone operation skills
● Active listening skills
● Complaint/dispute resolution skills
● Proficient in Microsoft Office(Word, Excel, Powerpoint)
MARCH 2024 - CURRENT
Mayaguez Resort & Casino Hotel, Mayaguez PR
Duties: In charge of overseeing front desk activities, Greeting guests. Selling passes to the pool and restaurant/bar area. Upgrading and upselling rooms to guests. Handling of all cash and credit payments over the phone and in person. De-escalating unsatisfied and upset guests. Reinforcing rules and regulations of the hotel. Assisting guests when creating reservations. Checking guests in and out in time.
NOVEMBER 2023 – MARCH 2024
Geriatric Patient Care, Añasco PR
Duties: Medication administration. In charge of setting up doctor appointments. Keeping patient mobile and active. Shopping for essentials. Keeping patient and home clean and disinfected. Amongst other tasks.
OCTOBER 2019 – JANUARY 2023
HealthTrust Workforce Solutions, Sunrise FL - Healthcare Associate Recruiter
Duties: Screening potential candidates up until and beyond the point of hire. Meeting daily/weekly sourcing and call metrics such as 250-325 calls per week, 10 quality screens for assigned territory and 8-10 hours of talk time. Following up with nurses after hire to oversee shifts being completed and helping with any needs that may arise in the process. Remote.
OCTOBER 2018 - OCTOBER 2019
Chewy.com, Hollywood FL - Customer Service Representative
Duties: Set up accounts for new customers. Assist new and existing customer with orders placed online and over the phone. Light Troubleshooting. De-escalating customer issues concerning accounts and orders by the customer or sales agent. Processing over the phone sales.
AUGUST 2017 - OCTOBER 2018
AT&T Call Center, Sunrise FL - Premier Support Customer Service Representative
Duties: Account Resolution agent in high volume call center setting. De-escalations. Set up payment arrangements for suspended and delinquent accounts. Light sales with a minimum daily quota. Light troubleshooting. Processing regular payments and over the phone sales.
SEPTEMBER 2010 - AUGUST 2017
Best Buy, Plantation FL - Customer Service Representative
Duties: Greet all customers with utmost courtesy and respect. Loss prevention. Perform returns and exchanges. Troubleshooting of all electronics. Technical support. Processing credit card payments and resolving billing issues.
De-escalating customer complaints/issues over the phone and/or in person. Attend to customers on the floor with intent of closing a sale. Daily quotas of accessory, credit card and technical support service attachment.
Balancing of cash registers as part of closing duties. New employee training.
Keiser University, Fort Lauderdale online campus - Bachelor in Criminal Justice(currently enrolled)
Miami Lakes Christian Academy, Miami Lakes - High School diploma(2004)
